Something wrong with Battery and the same with Kontakt these days?

Kalobeng

Anyone experiencing this I tried everything. All the troubleshooting options and reinstalls and deleting registries and so on. Always coming to this errror. 2 days ago was everything allright. Now I cant open any of my projects made from battery and kontakt. No live support in native instruments. Really great to be stucked like this... I ve got some support tool to upload some things but that support tool doesnt open for me

Kalobeng

So I did windows restore point 3 days back and everything works like it should ;-) Windows is really annoying sometimes

Kalobeng

Support tool is showing this error :-/

Sunborn

https://community.native-instruments.com/discussion/14576/something-wrong-with-battery-and-the-same-with-kontakt-these-days

Have you tried this solution?

It is for Kontakt, but it applies to Battery too (just replace the Kontakt paths with the Battery ones)

https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes

Also, based on your second image, be sure that you have installed the latest version of Microsoft Visual C++ 2022 Redistributable, which is C++ 2022 Redist. 14.36.32532.0 (x64)

Kalobeng

I just tried all of these things and steps and have all the last drivers of everything. Same problem for both errors. I am really really sad. Interesting is that my laptop battery and kontakt works without problem :-/ Anybody can help but please dont send me link to native instruments support I tried all of it.

Jeremy_NI

@Kalobeng Have you checked all the steps in this article? My NI Software Crashes at Startup (Windows)

IF that doesn't help at all, I see that you submitted your request, my colleagues will get back to you as soon as possible.

Kalobeng

I tried all possible steps and no change still the same errors. Than in the end I ve got an e-mail with some kind of support tool and I cant open even that one because its showing error in 2nd picture so great. Now because of battery and kontakt problem I cant open any project at all already 2nd day and there is no help from anybody from native instruments so far

Jeremy_NI

@Kalobeng Not being able to run the support tool is a bit worrying. Have you tried to use SFC/Scannow: https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files

You submitted your request only yesterday, I know it's frustrating not to be able to use your poducts but my colleagues have a lot of request to process at the moment, so it could take a few days for them to respond. Sorry for the wait!

Kalobeng

Thank you Jeremy. Its frustrating but I will wait...What else I can do haha

Kalobeng

So I did windows restore point 3 days back and everything works like it should ;-) Windows is really annoying sometimes

Jeremy_NI

@Kalobeng Thanks for the update. Should I cancel your support request then?

Kalobeng

yes please cancel it. everything works like it should now

Jeremy_NI

Done, thanks!