Order under review for 5 days

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silky_mammoth
silky_mammoth Member Posts: 2 Newcomer
in Native Access

Heya,

Wondering if it's common for software orders to sit in under review status? Mine has been in under review for 5 days already with no download links or license issued (despite the payment having been successfully processed at the time).

Have contacted support a couple of times to no avail.

Cheers

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Best Answer

  • LostInFoundation
    LostInFoundation Member Posts: 4,307 Expert
    edited June 2023 Answer ✓
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    5 days is a long wait, even during Summer of Sound and its load of work for them. And now you even have to take the WE in account, so probably no news till Monday (at least)

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  • LostInFoundation
    LostInFoundation Member Posts: 4,307 Expert
    edited June 2023 Answer ✓
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    5 days is a long wait, even during Summer of Sound and its load of work for them. And now you even have to take the WE in account, so probably no news till Monday (at least)

  • silky_mammoth
    silky_mammoth Member Posts: 2 Newcomer
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    Thanks for your quick reply.

    I'm confused as to what under review even means though given that the payment went through fine. I would have thought it would be an automated process with licenses issued automatically so should be almost instant. Never had this kind of experience with any other digital purchase, very odd..

  • Schotty918
    Schotty918 Member Posts: 3 Newcomer
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    Did you eventually get the software? Having this issue now and have been waiting since Tuesday

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