How do I get the Plugin Alliance vouchers?
Sorry for my ignorance. I just bought the KOMPLETE 14 COLLECTOR’S EDITION, and I believe I am supposed to get 3x Plugin Alliance Voucher. Is this correct? If so, how do I get them.
Best Answers
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Update: Sorry for the duplicate post. I read a few others and it seems I may have to wait 1-2 weeks to receive the 3x vouchers from Native Instruments. Thank you!
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I had a similar issue but reached out to support and got them then.
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Answers
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Update: Sorry for the duplicate post. I read a few others and it seems I may have to wait 1-2 weeks to receive the 3x vouchers from Native Instruments. Thank you!
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Maybe not so long.
In any case they should come in a separate email
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Just an update: Still haven't received the vouchers. Will be 2 weeks on Friday (in 2 days)
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I had a similar issue but reached out to support and got them then.
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I reached out to support on Wed, Jun 14, 11:56 PM - [Support request received] 3961896
Still haven't heard back. I might have to wait a month at this rate.
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Another update. It's almost a month later, still no vouchers. Should I try opening another ticket?
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Another month later, still no vouchers.
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It’s getting ridiculous…did you open another ticket in the end? Or did they at least answer to the first one?
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Even worse, they just close the first one without a word to me. I tried to reply to it and it said my ticket had been closed. So I opened another one. But I doubt they will do anything, if they haven't since June. At some point, do we need to contact their Social Media?
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Be sure to always check also the spam folder in your email. I’m sure they will tell you this (it seems support emails sometimes end there, differently to their advertising “Hey buy this new thing”, “Hey just 2 days left” ones…).
But there’s also the case in which they answer you, it’s not in the email, it’s not in the spam, it’s not anywhere… It’s the “mystery case”
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Yup trust me, I checked my spam folder as well. Nothing there.
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So…you are part of the “mystery case” like me, my friend 😂
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Ok, coincidence, maybe? But, NI Support responded to my ticket just now and gave me the vouchers. I guess you just have to open multiple tickets. GL my friend! lol
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Multiple tickets…or writing on the forum? There is a guy from NI here that is often working very good and caring for customers…and casually he just entered the forum just before they answered you and solved your problem… thank you @Jeremy_NI, even if you are not implied (but I’m sure you are 😉)
Happy you finally solved your problem
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Happy the issue is finally resolved, without my intervention even! :)
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