kontrol s8 closing when loading track on deck

Thales de Paula

someone who owns the kontrol s8, updated, with updated traktor.

I already had a problem loading the music through the browser, traktor simply closes, crashes without showing the log.

I have a mac 2015 on catalina.

using the keyboard to load does not crash.

obs, I use an external nvme ssd where I load some emergency playlist straight from it, apart from that this year it has happened 5 times.

Could someone catalog and get my logs?

has anyone gone through this?

Markovicz

Hi @Thales de Paula,

I am sorry to hear that! I will create a ticket for you with our Tech Support in order to collect some system information which is not easily shared in the community.

Markovicz

Hi @Thales de Paula,

I am sorry to hear that! I will create a ticket for you with our Tech Support in order to collect some system information which is not easily shared in the community.