kontrol s8 closing when loading track on deck

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Thales de Paula
Thales de Paula Member Posts: 83 Helper
in Traktor Software & Hardware

someone who owns the kontrol s8, updated, with updated traktor.

I already had a problem loading the music through the browser, traktor simply closes, crashes without showing the log.

I have a mac 2015 on catalina.


using the keyboard to load does not crash.


obs, I use an external nvme ssd where I load some emergency playlist straight from it, apart from that this year it has happened 5 times.


Could someone catalog and get my logs?


has anyone gone through this?

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Best Answer

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓
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    Hi @Thales de Paula,

    I am sorry to hear that! I will create a ticket for you with our Tech Support in order to collect some system information which is not easily shared in the community.

Answers

  • Markovicz
    Markovicz Customer Care Posts: 381 mod
    Answer ✓
    Options

    Hi @Thales de Paula,

    I am sorry to hear that! I will create a ticket for you with our Tech Support in order to collect some system information which is not easily shared in the community.

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