"Download Failed" when trying to download/install Traktor Pro 3 - very bad first experience

Options
ivaylos
ivaylos Member Posts: 5 Member
edited May 2023 in Native Access

Hey, NI people!

I bought a brand new Traktor Kontrol S4 MK3 from Muziker. I unboxed it and followed the instructions on the little black card. I went to www.native-instruments.com/setup-traktor and downloaded Native Access. I registered my account and confirmed my email. I entered the serial number of my S4 in Native Access - success, my HW was registered successfully. So far, so good - great experience. Then the pain started. I tried to download Traktor 3 Pro. It almost downloaded and boom - Download Failed error. I tried again and again but I got the same error. Here is what I did:

  1. I followed this guide https://support.native-instruments.com/hc/en-us/articles/115005878409 I changed Download/Application/Content locations, I deleted .aria2 file - no success
  2. I followed JanTheMan's workaround https://community.native-instruments.com/discussion/comment/65212/#Comment_65212 - no success
  3. I turned off my firewall. I do not have an AV software. - no success
  4. I started Native Access as an administrator - no success
  5. I restarted my laptop and logged in and out from Native Access numerous times - no success
Native_Access_BgUXkGsA46.png
Native_Access_iIwZ5dIyzf.png
Screenshot 2023-05-31 104719.png
Screenshot 2023-05-31 104800.png


Tagged:

Best Answer

  • ivaylos
    ivaylos Member Posts: 5 Member
    Answer ✓
    Options

    Status update:

    While I was at work, NI released Traktor update 3.9.0. I was able to install it but it appeared as Demo.

    image.png

    I followed this guide: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

    image.png

    I tried to delete the folder but I wasn't able to due to daemon.log being used by the NTKDaemonService:

    image.png

    I had to stop the service (kill the process), delete the folder, start the service (services.msc), start Native Access, and finally, my Traktor was fully licensed after that.

    Native Instruments, please make sure to update your guide. Some people won't know what to do when they see that the file is being used.

Answers

  • Paule
    Paule Member Posts: 1,328 Expert
    Options

    Here is Summer of Sound. So heavy traffic at NI host.

  • ivaylos
    ivaylos Member Posts: 5 Member
    Answer ✓
    Options

    Status update:

    While I was at work, NI released Traktor update 3.9.0. I was able to install it but it appeared as Demo.

    image.png

    I followed this guide: https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-Products-Are-Showing-As-DEMO-in-Native-Access

    image.png

    I tried to delete the folder but I wasn't able to due to daemon.log being used by the NTKDaemonService:

    image.png

    I had to stop the service (kill the process), delete the folder, start the service (services.msc), start Native Access, and finally, my Traktor was fully licensed after that.

    Native Instruments, please make sure to update your guide. Some people won't know what to do when they see that the file is being used.

Back To Top

Categories