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License Transfer Issue - What is the Expected Timeline for Completion?

berhanbero
berhanbero Member Posts: 5 Newcomer

Hello Native Instruments community,

I recently purchased a Maschine MK3 from a local seller who claimed to have unregistered the license. However, despite their assurance, I am still facing difficulties in registering the license. I have attempted to reach out to Native Instruments support via email, but unfortunately, I have not received any response thus far.

I'm posting here in hopes that someone from the community or a Native Instruments representative can assist me with this matter. My main question is: What is the expected timeline for the license transfer process to be completed?

I understand that license transfers can sometimes take time due to various factors, but I would appreciate some clarity on the estimated timeframe. Additionally, if anyone has encountered a similar situation or has any suggestions on how to resolve this issue, I would be grateful for your input.

I would like to emphasize that I have made every effort to follow the appropriate channels and reach out to support, but unfortunately, I have not received any communication from them. Any assistance or guidance from the community would be greatly appreciated.

Thank you in advance for your help.

Best Answer

Answers

  • Uwe303
    Uwe303 Moderator Posts: 2,910 mod

    Hello,

    have you got a license transfer mail with the license transfer number in it? What did the seller tell you how it works, what steps he will take? Normally you import a transfer license like this: https://support.native-instruments.com/hc/en-us/articles/209566549-How-to-Import-a-License-Transfer-ID-to-your-NI-Account

  • berhanbero
    berhanbero Member Posts: 5 Newcomer

    Hello @Uwe303

    Thank you for your response and suggestions. To clarify, the seller did mention that they proceeded with the license transfer process. Also sent the attached screenshot as confirmation. However, I have not received any license transfer ID from them, which is required to complete the transfer on my end.

    I apologize if my previous message was unclear. Without the transfer ID, I am unable to import the license as per the instructions provided by Native Instruments.

    If anyone in the community has encountered a similar situation or has any suggestions on how to proceed without the transfer ID, I would greatly appreciate your input. My primary concern is to resolve this issue and properly register the license for my Maschine MK3.

    Thank you for your support and understanding.

    Best regards,


  • Uwe303
    Uwe303 Moderator Posts: 2,910 mod

    So you gave the seller your mail address, as far as I remember he needs it in order for native to send then the transfer mail to you. Maybe check spam folders on the account you gave the seller. But I'm not totally sure, it's a while back that i transfered a license. Normally it will not take long to transfer a license.

  • trondkevin
    trondkevin Member Posts: 5 Newcomer

    Hi. Got the transfer ID? In the same process myself. Sent in yesterday. When I bought my base license 2nd hand the process was done in 2 seconds...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,861 mod
    Answer ✓

    It should take a couple of days, if you don't get it then contact our registration specialists here: https://bit.ly/NIsupport_RA

  • berhanbero
    berhanbero Member Posts: 5 Newcomer

    After sending serial numbers and proof of purchase, NI support was able to assist. It took little more than a week for the process to be completed.

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