Logout/Login issues and Native Access malfunctions

Hayo_NI Product Team Posts: 181 mod

Hey all,

On May 8th or May 9th, some of you may have noticed your Native Access malfunctioning. We tried to upgrade our backend systems to improve security, but it led to exposing a tech issue where we did not redirect you to the login screen when your session expired.

We have plans to try again, which is largely what this latest release tackles. We're still hard at work on the download improvements and uninstall, alongside researching Daemon stability concerns, but I wanted to take a moment to apologize for inconveniences there.

We're revisiting this in early June and will notify you with more info in anticipation when we start and when the process is done. Bear in mind, when we do this, your login session will likely be invalidated and you'll need to log in again, but you should no longer have your app behave oddly. We're prepared to hotfix if this is not the case, however. I will keep you posted.

Thank you for your understanding, and apologies for the inconvenience.


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