Traktor s4 mk3 sound cuts off

please check your email inbox, you should find a support ticket asking for details on the behavior of your controller. From now on, all communication around the issue with your unit will be solely handled via that ticket, not this community thread.

THX!

All comments

Markovicz

Hi @Chrispolly,

I suspect a hardwarev flaw here, therefore I have created a ticket for you with our Customer Support. Please check your inbox.

Chrispolly

can I return it please for a replacement or refurbished unit

I need one urgently it's my second controller from you with issues

thank you

Chrispolly

hi can I get info on how to send my traktor s4 mk3 back for replacement or repair please

Nico38

Hello.

I have exactly the same problems on my new S4 mk3.

I tried to reinstall traktor, instal new driver, update firmware, change USB cable and the sound still stop after few minutes I don't know why ...

I had S2 mk3 and never had any problems before.

Can you help me ?

Thanks in advance.

Chrispolly

I don't have a solution

my controller is brand new and no one is able to help me solve the issue.

Nico38

NI support didn't take it for repair or exchange?

I have exactly the same problem, impossible to play longer than 5min without sound cutting off then this S4 controller is completely useless.

It is also brand new for me so I hope NI will do something.

Markovicz

https://community.native-instruments.com/discussion/comment/70232#Comment_70232

My aplogies, I am not working around the clock. You should now find another email that directs the issue straight to NI Hardware Support.

Markovicz

https://community.native-instruments.com/discussion/comment/70247#Comment_70247

Hi @Nico38,

please check your inbox, I have created a ticket for you as well.

Nico38

Hello.

I received today the S4 after repair. It still have exact the same problem. Very slow, 2-3s to change effect when I push 1/2/3/4/filter button. random cut of sound after a few minutes. Sometime deck A or deck B stop without any reason...

I'm absolutely sure it comes from hardware of S4 controller. A friend borrow me his S4 mk3 during 3weeks and I had no problem, it was perfectly working and it was pure pleasure. When I start to play on my S4 after "reparing" it was directly full of bug after few minutes ...

So I still can't use my S4 mk3 controller I bought brand new...

Chrispolly

send it back

they are aware of the sound bug and they will send u another unit

u need to push then to get it done

Amber_K

I have the same problemon Traktor Mk 3 S4 ! but 1 time in week . This probmel start after 1 year bought.

And its very gives trouble when playing, recording sets and in general it is not normal for such a good and new apparatus

Markovicz

https://community.native-instruments.com/discussion/comment/84213#Comment_84213

Hi @Amber_K,

THX!

Amber_K

https://community.native-instruments.com/discussion/comment/84418#Comment_84418

ok. thank you!

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