Traktor s4 mk3 sound cuts off

Chrispolly
Chrispolly Member Posts: 7 Newcomer
in Traktor Software & Hardware

I have a Traktor S4 Mk3

latest firmware,using a MacBook pro

16 inch, i7 with latest os Ventura and Traktor pro version 3.8 lisenced fully.

The issue is that after a few minutes of playing music the sound cuts off.

All buttons,jogs faders are working but no sound no where.

I used a few laptops both Mac and windows,same issue.

I have changed power supply,same issue

I have disabled blue tooth and wifii,same thing.

I changed usb cables,same issue

I unplug usb cable and sound comes back.

I also power off and on and sound comes back for a few minutes.

I tried everything to no avail

can someone help me?

Best Answers

Answers

  • Mark_NI
    Mark_NI Customer Care Posts: 274 mod
    Answer ✓

    Hi @Chrispolly,

    I suspect a hardwarev flaw here, therefore I have created a ticket for you with our Customer Support. Please check your inbox.

  • Chrispolly
    Chrispolly Member Posts: 7 Newcomer

    can I return it please for a replacement or refurbished unit

    I need one urgently it's my second controller from you with issues


    thank you

  • Chrispolly
    Chrispolly Member Posts: 7 Newcomer

    hi can I get info on how to send my traktor s4 mk3 back for replacement or repair please

  • Nico38
    Nico38 Member Posts: 7 Newcomer

    Hello.

    I have exactly the same problems on my new S4 mk3.

    I tried to reinstall traktor, instal new driver, update firmware, change USB cable and the sound still stop after few minutes I don't know why ...


    I had S2 mk3 and never had any problems before.

    Can you help me ?

    Thanks in advance.

  • Chrispolly
    Chrispolly Member Posts: 7 Newcomer

    I don't have a solution

    my controller is brand new and no one is able to help me solve the issue.

  • Nico38
    Nico38 Member Posts: 7 Newcomer

    NI support didn't take it for repair or exchange?

    I have exactly the same problem, impossible to play longer than 5min without sound cutting off then this S4 controller is completely useless.

    It is also brand new for me so I hope NI will do something.

  • Mark_NI
    Mark_NI Customer Care Posts: 274 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/70232#Comment_70232

    My aplogies, I am not working around the clock. You should now find another email that directs the issue straight to NI Hardware Support.

  • Mark_NI
    Mark_NI Customer Care Posts: 274 mod
    https://community.native-instruments.com/discussion/comment/70247#Comment_70247

    Hi @Nico38,

    please check your inbox, I have created a ticket for you as well.

  • Nico38
    Nico38 Member Posts: 7 Newcomer

    Hello.

    I received today the S4 after repair. It still have exact the same problem. Very slow, 2-3s to change effect when I push 1/2/3/4/filter button. random cut of sound after a few minutes. Sometime deck A or deck B stop without any reason...

    I'm absolutely sure it comes from hardware of S4 controller. A friend borrow me his S4 mk3 during 3weeks and I had no problem, it was perfectly working and it was pure pleasure. When I start to play on my S4 after "reparing" it was directly full of bug after few minutes ...

    So I still can't use my S4 mk3 controller I bought brand new...

  • Chrispolly
    Chrispolly Member Posts: 7 Newcomer

    send it back

    they are aware of the sound bug and they will send u another unit

    u need to push then to get it done

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