Traktor s4 mk3 sound cuts off

I have a Traktor S4 Mk3
latest firmware,using a MacBook pro
16 inch, i7 with latest os Ventura and Traktor pro version 3.8 lisenced fully.
The issue is that after a few minutes of playing music the sound cuts off.
All buttons,jogs faders are working but no sound no where.
I used a few laptops both Mac and windows,same issue.
I have changed power supply,same issue
I have disabled blue tooth and wifii,same thing.
I changed usb cables,same issue
I unplug usb cable and sound comes back.
I also power off and on and sound comes back for a few minutes.
I tried everything to no avail
can someone help me?
Best Answers
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Hi @Chrispolly,
I suspect a hardwarev flaw here, therefore I have created a ticket for you with our Customer Support. Please check your inbox.
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My aplogies, I am not working around the clock. You should now find another email that directs the issue straight to NI Hardware Support.
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Answers
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Hi @Chrispolly,
I suspect a hardwarev flaw here, therefore I have created a ticket for you with our Customer Support. Please check your inbox.
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can I return it please for a replacement or refurbished unit
I need one urgently it's my second controller from you with issues
thank you
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hi can I get info on how to send my traktor s4 mk3 back for replacement or repair please
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Hello.
I have exactly the same problems on my new S4 mk3.
I tried to reinstall traktor, instal new driver, update firmware, change USB cable and the sound still stop after few minutes I don't know why ...
I had S2 mk3 and never had any problems before.
Can you help me ?
Thanks in advance.
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I don't have a solution
my controller is brand new and no one is able to help me solve the issue.
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NI support didn't take it for repair or exchange?
I have exactly the same problem, impossible to play longer than 5min without sound cutting off then this S4 controller is completely useless.
It is also brand new for me so I hope NI will do something.
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My aplogies, I am not working around the clock. You should now find another email that directs the issue straight to NI Hardware Support.
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Hello.
I received today the S4 after repair. It still have exact the same problem. Very slow, 2-3s to change effect when I push 1/2/3/4/filter button. random cut of sound after a few minutes. Sometime deck A or deck B stop without any reason...
I'm absolutely sure it comes from hardware of S4 controller. A friend borrow me his S4 mk3 during 3weeks and I had no problem, it was perfectly working and it was pure pleasure. When I start to play on my S4 after "reparing" it was directly full of bug after few minutes ...
So I still can't use my S4 mk3 controller I bought brand new...
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send it back
they are aware of the sound bug and they will send u another unit
u need to push then to get it done
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