Native Access 2 "issue with the installer service" error

Nicolas Laget

Why is Native Access the only downloader I own that requires me to enter a password to install "dependencies" every time it launches?

Why is this app so very flawed? Why do I have to force quit and reinstall and try multiple times just to get it to - maybe - do what it is designed to do?

Why is this app, so central to everything Native Instrument users do, such a complete failure?

Just let users download individual libraries and install them. That is much slower and manually intensive but at least it works.

LostInFoundation

Because NI

Marijn

This looks much more like a security or profile problem than anything related to Native Access 2.

I've been running NA2 on MacOS 10 - 12.6.5 without problems, but have experienced problems like you explain with different software on a previous system, which had a partly damaged profile.

Reinstalling MacOS helped.

Uwe303

Hello,

have you tried all this Issues: Native Access 2: Dependency installation process is taking longer than normal (WINDOWS) — Community (native-instruments.com)? On my windows computer i added the NTKDeamon under ransomware protection to the exclusion list and it worked for me.

Nicolas Laget

I recently reinstalled my OS. I am running the latest Mac OS.

This does not explain why Native Access is the only downloader app that causes any issue. It's really pathetic performance from a major software developer. Output, Arturia, Spitfire, 8Dio, etc... are able to create downloader apps that just work. There is no excuse for thousands of users complaining about Native Access.

I have gone through the numerous workaround and security settings suggested by NI support knowledge database.

Now the error message is about a failure of the install script. Libraries download and have a 50% chance of failing to install.

Nicolas Laget

That's what I get. I have 5 more libraries to install. It's not working.

Uwe303

Have you tried to contact support? Meanwhile you could also use NA1 there is a download here: https://support.native-instruments.com/hc/de/articles/4748946468497-Downgrade-von-Native-Access-2-auf-Native-Access-1

Uwe303

And have you tried this with na2 https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS?_ga=2.216638486.1465358346.1683120322-829792636.1628180035

MTXBeats

You took the words out of my mouth. Native Access is a big issue. We shouldn't have to jump through all these hoops just to download paid for products.

chk071

https://community.native-instruments.com/discussion/comment/68383#Comment_68383

Just FYI: I had quite a few issues with Arturia's Software Center as well. You probably just have been lucky not to run into those.

That said, I also think that NI should make sure Native Access 2 works correctly. There have been too many issues lately. Such software has to work. It's the tool to install and activate NI's plugins.

Rich_NI

Hi @MTXBeats

I just replied in your other thread, requesting some information about the errors you receive.

Once you have sent the requested screenshots, we can take a closer look into the issue you are having.

You can also submit a support request via the following link: http://bit.ly/NIsupport_install