Native Access Application does not open and it states Unable to start the NTK Daemon

Dabad1986

Yesterday I was doing a session on Logic Pro on my MacOS Ventura 13.3.1 and I was using Native Access and using some plugins on my session with no issues and all of a sudden Logic Pro started acting out so i forced quit logic pro and restarted my laptop. Once my laptop restarted I attempted to open the Native Access application and the following message popped up "Unable to start the NTK Daemon. Please restart Native Access (which i did but nothing). If the issue persist please contact support. (which I also did, but now im in the waiting game)

Screenshot 2023-04-18 at 11.08.25 AM.png

I have already reached out to support and they gave me a ticket number and now im on the waiting list but a lot of people mentioned how support takes long to get back to you and I need to get this working soon for working purposes. Has anyone else experienced this and know what to do? I read a few forums not particularly in relation to mine, but I see some uninstall and then reinstall Native access again, but I just want to make sure that is the proper solution for my case before starting the whole uninstall tedious process. Thanks!

LostInFoundation

Or…before downgrading…take a look at this, while I search for the thread (not so easy as I thought 😂)

https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup

LostInFoundation

I leave you the installers for previous NA versions they provided in another thread since NA now has BIIIG problems

LostInFoundation

No…to big (140 Mb) to attach here…

This is the installer for NA 1 that I downloaded from their site (yes, I want to remain on version 1 until version 2 is functioning)

Native_Access_Installer_211108.zip

And now I’ll search the thread with the installer for previous version of 2. Give me a couple of min

LostInFoundation

Or…before downgrading…take a look at this, while I search for the thread (not so easy as I thought 😂)

https://support.native-instruments.com/hc/en-us/articles/5706203334161-Native-Access-Freezes-on-Installing-Dependencies-at-Startup

LostInFoundation

Found. First page, at the end:

https://community.native-instruments.com/discussion/12282/problem-with-guitar-rig-5-2-2-and-native-access-3-3-0-guitar-rig-5-in-demo-mode

Dabad1986

Thank you for your responses. Do i first have to uninstall the new version 3.3.0 before installing the old one Native Access 3.2.2 for Intel Mac?

LostInFoundation

I would firstly uninstall and then install the previous version, or it could give problems. But no direct experience with it. I’m still on NA 1 on my studio computer (and happy with a working program)

Dabad1986

So I actually got it to work with the new version but following these steps. The only issue I am seeing is that in order for me to be able to utilize NA I have to keep The terminal open and cant quit terminal or am I missing something? lol

Screenshot 2023-04-18 at 1.58.25 PM.png

Dabad1986

So I actually quit terminal app and restarted my computer to see if the issue was still there or if the only way to get it to work is by having Terminal app open, and after restarting and having terminal app closed, NA still works.

@LostinFoundation I want to thank you for taking your time to really help me out in different avenues. I literally made this post and less than 10 minutes later you were here to help me. You Rock!

LostInFoundation

Happy to help and that your problem is solved 👍🏼