I recently purchased an NI product to add to my (seemingly endless) arsenal of NI products and ran into a problem. That is, the purchase succeeded, and I was sent an email with the Serial Number. When I go through the "Add a serial" dialog Native Access claims that it successfully added the product to my list of registered products. Indeed, when I go to my manifest of products on the website, for my account, there it is.
But, when I then go to the list of Products Not Installed, it isn't there. I've tried this several times, and it's as if Native Access has cached an old manifest of products - it just isn't finding this one. Interestingly, when I poked around in my list of registered products on the website, I also found that there were a couple of them that were listed as Not Registered - so I registered them, for grins, and the same exact thing happened. Native Access said they were added (and they certainly moved from Not Registered to Registered on the website). But, Native Access is refusing to admit that they exist after that point.
I'm running what I think is the most up-to-date version of Native Access (1.14.1 (R156) on Windows 11. Has anyone else seen anything remotely like this problem? Does anyone else have any suggestions as to how to fix this problem? I can't find any reference to anything like this in the knowledge base, and good luck getting hold of product support via the normal channels. :-(
