does any one know why native access is giving me a error when registering s88 serial?

Ckramer
Ckramer Member Posts: 1 Newcomer
edited October 2024 in Native Access

I bought a new s88 from sweetwater and when I went to register the serial in native access i keep getting this error:

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  • LostInFoundation
    LostInFoundation Member Posts: 5,418 Expert

    What does the guide say?

  • LostInFoundation
    LostInFoundation Member Posts: 5,418 Expert

    In any case if it’s not a second hand device, its brand new serial should register your hardware

  • NatureStone1972
    NatureStone1972 Member Posts: 1 Newcomer

    I am a Newbie and i have the same problem with my Komplete Now monthly Subscription. All the Serialnumbers i got could be installed correctly (the software), but not the Komplete Now Serialnumber...I have the same issue and the same sentence that the user is questioning about.

    I don`t have NI Hardware. Maybe it is because Kontakt 7 does not work with my Laptop....I don`t know. Kontakt 6 works fine.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin
    Answer ✓

    For issues regarding serials or registration, you can get in touch with our registration support: https://bit.ly/NIsupport_RA

  • bobbybass
    bobbybass Member Posts: 8 Member

    be prepared to not get a response from support for this. Still waiting a week + with nothing

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @bobbybass My colleagues got back to you a few minutes ago.

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