I submitted this to customer service over a week ago and we've been going in circles and they will not escalate it.
The hardware:
- Traktor S2 Mk3
- Windows 10 laptop
DJ Pro 3 software up to date. One day it stopped recognizing the controller. There was no red "please attach equipment" banner in DJ Pro, but the controller did not light up and the UI did not reflect any actions on the controller. The controller still works fine on another computer. The laptop sees the S2 as a USB device.
Have reinstalled DJ Pro. Have reinstalled Controller Editor (multiple times)
The NIHardwareService:
- When I first checked the Services tab of the task Manager, NIHardwareService was stuck in a "Starting" state, and could not be restarted or stopped
- After most recent Controller Editor re-install, it does not appear in the Services tab of the Task Manager at all.
Miscellaneous:
I tried the NI registry cleaner before re-installing. I have tried running the Windows utility to find corrupted files. No change.
At this point I'm ready to completely re-install windows, and then the NI software from scratch. I am open to less drastic ideas.