Random Bug: Suddenly cannot load track into deck, and sound stops

Naji-Mat

Greetings everyone,

Been losing sleep the past few nights, to be honest :)

Anywhere from 10 minutes or 2 hours into a set, out of nowhere, the following happens: While Deck B is playing and set on Master, I attempt to load a track to Deck A, and BOOM:

• Deck A shows a blank screen on my controller, and does not output sound into the channel
• No matter what I do - cannot load a track into deck A, no matter which track
• Sometimes this propagates into Deck B without me doing anything - it stops outputting sound as well (cannot even see the pretty lights fire in the deck's channel)
  • The sound in Deck B can return for a few seconds, especially if I seek through the track using the MOVE knob, but at some point (a few seconds) - silence again.
  • If I try to load another track to Deck B - issue persists, no sound, but track is loaded (unlike deck A)
• Restarting the Controller or even unplugging and replugging it to the laptop doesn't help.
• If I set one of the Decks to EXT and plug in an external device - sound from that deck is fine! works.

The only fix I found so far is restarting Traktor.

Setup:

• Macbook Pro M2 8GB, Ventura 13.2.1
• Traktor S4 Mk3 (latest firmware, 0.6.0) - connected by USBHUB or directly (bug happens in both setups)
• Traktor Pro 3.8.0.46 (latest I believe) - S4 set up as the audio device, 44.1Khz Buffer 128

I've seen similar reports here but no real answers so far...please holler if you think I've missed something!

Otherwise...2 Gigs this Friday and I am TERRIFIED - save me NI 😰

ChrisMadem

happened to me too. no answer yet

https://community.native-instruments.com/discussion/comment/59030#Comment_59030

Kaiwan_NI

Hi @Naji-Mat can you please try the troubleshooting steps in the thread above and let us know if that help?

Spydj86

https://community.native-instruments.com/discussion/11745/random-bug-suddenly-cannot-load-track-into-deck-and-sound-stops

Happen to me. One more time to happen and I go in other software dj. 9 years problems and no help!!!!

djgerardjones

I am starting to run into this issue during gigs and it is not a good look.

I am ex apple genius

• so I have run the stock apple diagnostic. No issues were found.
• I have updated the operating system and the issue still persists
• I have the latest version a Traktor Pro.
• And I have a brand new traktor Kontrol 4 MK3.
• I use platinum notes and mixed in key so there’s no possible way that the music files would be corrupted or that would be found in platinum notes prior to me moving them to traktor or Apple Music. Thank you.

boggles my mind as to why this is happening.

I I have 16 gigs of ram 2 TB hard drive space there’s nothing on my Mac except for my music and traktor.

This almost has me wanting to switch to the competition Serato which ive swore up and down I would never switch to, but I can’t have my music stop mid gig.

Fortunately, I still have my older laptop, which is also a Mac 13 inch 16 gigs of ram two and that one seems to be working with Traktor Pro, three on an macOS.

Has anybody figured out the issue and how to resolve it?

Sûlherokhh

Look here: https://community.native-instruments.com/discussion/comment/96311/#Comment_96311