Maschine Studio freezing

Gatling

Opening songs Maschine results in not responding (Freezing) I also noticed on the GUI it seem the Library is trying to scan. I opened the preference - library and it looks like the Rescan button is continuously being pressed when it isn't. Just wondering if anyone else experienced this before. Pls be gentle I'm new here. :)

UPDATE: I went to reinitialize Maschine and still have the same problem, but I know the file Proc.info is appearing and then disappears off and on. hmmmm

Jeremy_NI

Can you open the Maschine software at all or is it only freezing on opening saved projects? Can you create a new project?

"it looks like the Rescan button is continuously being pressed when it isn't." Can you make a video of that?

What do you mean by the "file Proc.info" ?

Have you tried to reset Maschine's database?

Reinitialize the MASCHINE Database

1. Go to the following location on your computer:
2. Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments
3. Note: The User Library folder is hidden. See this article for instructions to access hidden macOS folders.
4. Search through the Native Instruments folder at this location to find the Maschine 2 folder.
5. Delete only the Maschine 2 folder found here.
6. Note: Deleting other NI product folders could result in unexpected behavior with other applications.
7. Reopen the MASCHINE software to check that the issue has been resolved.

Gatling

Hello Jeremy,

I did reinitialize the Maschine and still have the issue. I'm unable to attach .MOV files. Can I send the two video files to a specific email?

Regards

Jeremy_NI

You can zip it and post it here!

Gatling

Archive.zip

Yes, here is the zip file

Regards

Gatling

I ran the support tool and attached is the result.

Regards

SupportToolExport.zip

Jeremy_NI

I see you are already in contact with my colleagues, that would have been my next step. Hopefully my colleagues can find out a solution.