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TP 3.8 glitches with heavy load

DJM (Sagar)
DJM (Sagar) Member Posts: 35 Tri

Hi all. Having trouble with TP 3.8

After an hour of playing with the same settings with a Traktor Z2 the app glitches with heavy load.

This was not a problem with 3.7 and nothing has changed since on my PC.

Anyone facing similar problems?



  • Mark_NI
    Mark_NI Customer Care Posts: 190 mod

    Hi @DJM (Sagar), I am sorry to hear that. Let's have a closer look: could you please connect & power the Z2, then open Preferences / Audio setup and post a screenshot here? THX!

  • AudiFreq
    AudiFreq Member Posts: 15 Sine

    Not sure if it's the same issue, but usually after 30+ mins of playing with 3.8 and my S4 Mk2 the audio locks up and I have to unplug the USB and plug it back in

  • DJM (Sagar)
    DJM (Sagar) Member Posts: 35 Tri

    Hi @Mark_NI


    I'll do that later today but here are the audio Prefs.

    Z2 ASIO

    48000Hz (only option for Z2)

    256 samples (3 ms usb buffer)

    Other equipment connected - 2 CDJ 400 Limited Ed. Via the Z2 usb hub.

    I've always played with 256 and the load never creeps up unless I use macro FX and even then never crosses half. Though when the problem occured, I tried 512 (4ms usb buffer) and the problem persisted.

    I'll need to run the same setup again with 3.8 to test it again which means playing for more than 30 mins - 60 mins with it.

    After this happened last weekend, I had to revert back to 3.7 for my gig and I played for a good 5-6 hrs as normal- no spikes.

  • leesinthemix
    leesinthemix Member Posts: 132 Tri

    I'm having issues with 3.8 using Keylock and Ableton Link. Bug filled by Traktor team already.

    Seems like there will be some bug fixes which will delay the 3.9 beta.

  • Mark_NI
    Mark_NI Customer Care Posts: 190 mod

    THX for the feedback already! Quick question: are you a Traktor Pro Plus subscriber?

  • Mark_NI
    Mark_NI Customer Care Posts: 190 mod

    Hi there, is this a behavior that came up only after updating to 3.8.0? Which version have you used before? What is your operating system?

  • AudiFreq
    AudiFreq Member Posts: 15 Sine

    I have had this happen before 3.8 but it's still happening, running windows 10 (high-performance everything)

  • SteveKDJ
    SteveKDJ Member Posts: 80 Sine


    I have mentioned this problem several times, but no professional has responded. I don't have a set time. once it freezes, or just sound stops or this or that.

    sk2mk3 windows 10 and windows 11, whatever.

    The picture is visible during beta, but as I said not only during beta.

    see. https://community.native-instruments.com/discussion/comment/58688/#Comment_58688

  • zephry
    zephry Member Posts: 260 Saw
    edited March 18

    If you have switchable graphics try forcing Traktor to use a set one. Most likely set it to the higher performance one, but try both.

    Also look into your support application that is installed by the computer manufacturer.

    Sometimes known issues and updates are available there and of course bios updates. If there is any performance options there change them to higher performance. If not check for another application that controls performance modes.

    For instance on my Asus rog zephyrusg14, I have a gaming center. Sometimes the performance states are things like quiet mode, balanced mode and boosted, etc.

    Another thing to do is go through your device manager and manually update each device driver, let windows search the internet for driver. Also do this with the Z2 device there. This can take a long time to do, but sometimes there are missed updates available that way.

    You can also look up your specific model online and check for any certain issues. Do a search for your model and a generic term like "Your laptop model/latency and stuttering problems" you might find issues similar to Traktor with your specific model and maybe fixes.

    I had a Dell G7 that had horrible latency even with just playing audio at all. I don't think they ever fixed it but what solved it for me was a very long time searching and testing. The problem ended up being the Support application constantly checking the system. I had to uninstall it and reinstall to do my updates.

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