native access doesnt allow me to download the synth i paid for

mofwmofwmofwmofmw99 · October 2023

i have opened three support tickets but no one is answering me, i have work to do and deadlines falling, and native access is not showing me the synths i bought and paid for. i have already reinstalled it, before the only problem was reaktor not authorising and giving me only 30 minutes, i dont know what to do

LostInFoundation · October 2023

Does the synth you are talking about appear in your account in NI website under My products and serials?

PoorFellow · October 2023

https://community.native-instruments.com/discussion/17410/native-access-doesnt-allow-me-to-download-the-synth-i-paid-for

Opening more support tickets are not going to help you.

First of all , do you know how Native Access works ? You must be logged into correct account in Native Access ! Then you have to take the serial you got from NI and add it in the N.A: client where it says add a serial ! Then the item should appear in the N.A. client (could require a computer reboot in the odd case). Also make sure that you are using the latest version of the N.A: for your OS ! Also always supply as much information as you have about your problem and the OS and software involved !

Besides that all I can do is to ask if @Jeremy_NI could you please check and see if your assist is needed here ?

No need for the present OP to open more threads but for posterity then contact N.I. registration support using this link ! : https://bit.ly/NIsupport_RA

chk071 · October 2023

https://community.native-instruments.com/discussion/17410/native-access-doesnt-allow-me-to-download-the-synth-i-paid-for

"I don't know what to do."

The first obvious thing would be to name the synths you can't download (have you even activated the serials?), and your operating system. Then MAYBE somebody would be able to help.

Jeremy_NI · October 2023

@mofwmofwmofwmofmw99 My colleagues got back to you today. Please get back to them. Also if you get a demo error message, you might want to check this article:

Why is REAKTOR PLAYER Running in Demo Mode?

My Products Are Showing As DEMO in Native Access

More information would have been also helpful, like your OS, what product is missing, screenshots, etc...

native access doesnt allow me to download the synth i paid for

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