Help us improve this new community - share your ideas and feedback💡

Matt_NI · 2021-12-29T11:39:35+00:00

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Your beloved NI community (forum) has a new look and we're excited for everyone to see what we've been working on in the past few months.

How did we get here?

Throughout the past few months, we captured the needs of thousands of users, listened to ideas from a smaller group of active members and asked internal teams what they'd like to see ... then we went to work.

The launch is only the first step in this new journey and we can't wait to shape this new online community with you all.

Please use this thread to share your feedback, discuss suggestions or simply ask us questions about the new community.

This thread is now closed. Please check our latest comment to hear more about what are our next steps 🚀

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wayfinder

When there are two new posts in a thread that appear in notifications, clicking on one only gets rid of one of the unread notifications, although you have now seen both new posts...

JesterMgee

ShelLuser said:
The second is that you can no longer paste images directly into your post. I considered this a very useful feature because it made creating a quick visual example a lot easier. Now you have to set up your example, save it somewhere, then point the forum to it to have it included. And of course also not forgetting to remove the temp file again. Bit of a drag, but on the other hand I suppose this also helps prevent people from dumping images almost everywhere (not sure if that was a thing though).

Good to see someone else has noticed and echoed this also.

I also echo a similar gripe someone earlier in the thread said about highlighting a part of someone's post and "quoting" it, this is no longer possible and so now requires quoting a whole post and deleting the irrelevant stuff.

These seem like small things but honestly, these simple things are what we complain to other companies about toting how good the NI forums were for this kind of efficiency (Ableton I am squarely naming you for the oldest and worst managed forum on the internet now!)

I've already skipped a few posts because I want to post a simple screenshot but it's too bothersome to do now.

What is an otherwise great improvement overall just has a few of these niggles which are hard to move past when it now makes the simple job of helping people out a little harder.

Also, can you set text size for a post? Text colours?

Nico_NI

ShelLuser said:

Now, I don't care much about titles and all that and usually ignore the whole thing but having said that... isn't "noise" a little degrading (some pun intended )? One could also get the impression that the overall idea is that new users don't really contribute much other than noise, not sure if that gives the positive vibes you're looking for. It sounds a bit odd to me. Why not static?

Noise doesn't sound negative at all in my opinion, it's an essential part of sound design and synthesizers. A lot of things can come out of it.

GoKeez

So far digging the new forum. I’ve seen the things I’d improve mentioned but none of them are making my blood pressure rise.

I do think whoever is moderating has gotsta chill. Who is it the Pope? I typed an acronym and it got replaced by ******. It wasn’t even a swear in my language (US English). The other was an expression to mean great (bad a55). Who is offended by that?😳

Other than the ultra conservative moderation I dig it!

⭐️⭐️⭐️⭐️⭐️

Matt_NI

@GoKeez These are automated system settings triggered by a list of words. It's pre-populated with mostly pretty offensive stuff. I suppose you'll find more common terms in there too. We'll check to make sure there isn't anything over conservative.

Wyley

Signatures pls.

nanotable

The editor for iPadOS needs a bit of love, I think. You have to maximize the input field to use it properly, and it seems to insert additional lines after a line break.

drewhjava

Font's are really really bad. Can you just use the native font stack on each platform?

JesterMgee

https://community.native-instruments.com/discussion/comment/633#Comment_633

Ugh, this quoting system is terrible.

I think the issue with the mismatch of that indication is a browser caching issue, I see the same thing if I just click through pages that counter is incorrect, if I refresh the page it comes good but that is being cached and then being called client side not from server. That needs to be addressed as I see many of these indications all wrong. This is Chrome and Windows.

JesterMgee

https://community.native-instruments.com/discussion/comment/650#Comment_650

Yeah, it's going to be a rough ride for all us older users, this forum is more for the hip young reddit kind of user who is more interested to earn achievements and gold stars that can be pinned up on the fridge. Lack of formatting options is probably a reflection of the fact most of the younger generation don't know what formatting is :)

JesterMgee

Oh, and there you go, emojis are not auto recognised from characters anymore :(

JesterMgee

Another complaint....

Images when you click on the old forum opened in a shadowbox which was great as it did not nav away. Seems on here now they open a new tab which is always undesired.

Also, it is no longer possible to highlight an image and assign a URL to it

JesterMgee

https://community.native-instruments.com/discussion/comment/665#Comment_665

Most forums don't allow deleting of messages only editing, even the old forum you couldn't delete a message I am sure. Editing a message on here ATM tho seems to just cause it to disappear, tho I have read that this is due to the moderation system which I suspect causes any edit to be flagged which is kind of silly, the reason I am not bothering to just edit old posts to add extra info and instead having to spam this forum

JesterMgee

Seems impossible for us to add a call to an NI member into a post.

I want to ping you Matt in this post so here is what I do:

Cant seem to find you there, no worries I will add more of your handle:

So that isn't working either.

@"Matt @ NI" < Doesnt work

So now i'm out of ideas on how to easily just add a call to a NI member

JesterMgee

https://community.native-instruments.com/discussion/comment/538#Comment_538

Yeah I have to echo this.

I suspect the market is new younger users who don't even understand basic mark-up language and formatting (or even proof reading) of posts and like most of these communities, they have to bow down to the lowest levels of understanding but now in a push to make things "more simplified" and clean we lose a lot of useful functionality, making our volunteering harder to do.

The comments on how this is viewed read to me the same as you reflect, like:

"we know you older guys are more experienced, actually offer more help round here than these kids who just want a fast answer and you guys know how to actually properly format and deliver your information, but we feel because you are important and few, we need to just take these power user features away in favour of the younger kids that don't know how to use them and won't stick round to learn anyway..."

This is diplomatic speak for:

"We have decided to go with this plugin, these are no longer possible, just get use to it"

I almost spat my coffee when I also read "this isn't how it will be forever, things will change over time" since sorry to say guys, the concept of time that NI has is way different to most mortals. We can maybe expect some improvements in 2-7 years perhaps :)

Just as we have to get use to some things changing, the mods will also have to get use/ready for constant feedback/b!tching like this about how a seemingly insignificant and small feature maybe they never understood is rather detrimental now to how we want to interact with users. I fear it's going to drive some of the very experienced and wealth's of knowledge away over some basic things.

Oh, and another issue: no "preview" for a post, would be nice to see if a comment will be blocked or edited for some kind of weird language issue.

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