komplete kontrol vst3 crashes in any daw when loading a project using a loop or one shot

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BNMP
BNMP Member Posts: 8 Member

As per the title, I've been having a bit of a struggle to get back into most of my old projects. It's a bit lengthy but here's everything I know and everything I've tried


some info first, comp specs

OS: Windows 10 pro 64 bit

processor: intel core i9-9900K

memory: 32gb corsair vengence ram

graphics: Nvidia geforce RTX 3060


So in december I got a komplete kontrol s88 keyboard, and i already have had komplete ultimate 13. Got everything up and running, have been using it for months with no issue. I also use Eastwest cloud composer, and downloaded the NKS package from their website to be able to also control Eastwest instruments from my s88 keyboard. The issues began when i uninstalled that package when i was no longer using eastwest. I noticed first that opening old projects my FL studio would just crash immediately. through various troubleshooting to recreate the issue I've determined the only crash happens when i load in komplete kontrol vst3 and use anything from the loops or oneshot menu that opens up the audio player within komplete kontrol. If I'm on a new project, i can open loops and samples and play with them during that session, but it i save, close, and load it's an immediate crash. I have determined this also happens on my other daws as well. So far i have reset all factory settings within komplete kontrol standalone and FL studio, i have even completely uninstalled and reinstalled both FL studio and my entire native instruments suite. I've updated drivers and firmware on my S88 keyboard, and I even did a factory reset of windows on my computer and reinstalled everything fresh and the problem persists. I've run out of everything I can think of to do. I did a file scan with system file checker to validate the system files with no errors. Let me drop a couple of crash logs from FL studio, based on the crash logs I suspect everything is in relation to the komplete kontrol vst3, but also possibly NIHostIntegrationAgent. I know this is a lot of info but I'm out of ideas and desperate to get my old projects back up and running as they have been for months, any help is greatly appreciated.


Here are a few crash logs


FL Studio (21.0.3.3517) [64Bit] r37347 has encountered an error and needs to restart.


Crash log saved to C:\Users\Ojama\Documents\Image-Line\FL Studio\Support\Logs\Crash\ folder.


Please use Ctrl+C to copy this message and report to support.


____________________________________________________________

OS Version:

Windows 10 (Version 21H2, OS Build 19044.3086, 64-bit Edition)


Exception:

Access violation at address 00007FFED29FE2A1 in module 'Komplete Kontrol.vst3'. Read of address FFFFFFFFFFFFFFFF


Callstack:

00007FFED1410000:00007FFED29FE2A1: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29FE40C: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29FE40C: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29FE40C: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29FE40C: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29FE40C: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2A01812: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2A02935: Komplete Kontrol.vst3

00007FFED1410000:00007FFED29B7440: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2AA3542: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2AA74CB: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2AA7FDC: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2AA558B: Komplete Kontrol.vst3

00007FFED1410000:00007FFED2AA5385: Komplete Kontrol.vst3

00007FFF6A410000:00007FFF6A41E858: USER32.dll

00007FFF6A410000:00007FFF6A41E299: USER32.dll

0000000072B30000:000000007306309A: FLEngine_x64.dll

0000000072B30000:0000000073063108: FLEngine_x64.dll

0000000072B30000:00000000730635DA: FLEngine_x64.dll

0000000072B30000:00000000738B263A: FLEngine_x64.dll

00007FF681D00000:00007FF6820017B6: FL64.exe

00007FF681D00000:00007FF68200191A: FL64.exe

00007FF681D00000:00007FF681D30976: FL64.exe

00007FFF69C50000:00007FFF69C67614: KERNEL32.DLL

00007FFF6AAF0000:00007FFF6AB426F1: ntdll.dll

____________________________________________________________


FL Studio (21.0.3.3517) [64Bit] r37347 has encountered an error and needs to restart.


Crash log saved to C:\Users\Ojama\Documents\Image-Line\FL Studio\Support\Logs\Crash\ folder.


Please use Ctrl+C to copy this message and report to support.


OS Version:

Windows 10 (Version 21H2, OS Build 19044.3086, 64-bit Edition)


Exception:

Access violation at address 00007FFF6AB1426B in module 'ntdll.dll'. Read of address FFFFFFFFFFFFFFFF


Callstack:

00007FFF6AAF0000:00007FFF6AB1426B: ntdll.dll

00007FFECE160000:00007FFECF525D73: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF526062: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF4F27F9: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF55490C: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF55376E: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF51C531: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF53456F: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF56BF7C: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF562949: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF4F9004: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1A9B57: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1A971F: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1A99AB: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1A98CF: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1EAB49: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF228A18: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF2117E9: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF211B02: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF1865E2: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF800DBD: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF804F57: Komplete Kontrol.vst3

00007FFECE160000:00007FFECF803FDC: Komplete Kontrol.vst3

00007FFF6A410000:00007FFF6A41E858: USER32.dll

00007FFF6A410000:00007FFF6A41E299: USER32.dll

0000000072B30000:000000007306309A: FLEngine_x64.dll

0000000072B30000:0000000073063108: FLEngine_x64.dll

0000000072B30000:00000000730635DA: FLEngine_x64.dll

0000000072B30000:00000000738B263A: FLEngine_x64.dll

00007FF681D00000:00007FF6820017B6: FL64.exe

00007FF681D00000:00007FF68200191A: FL64.exe

00007FF681D00000:00007FF681D30976: FL64.exe

00007FFF69C50000:00007FFF69C67614: KERNEL32.DLL

00007FFF6AAF0000:00007FFF6AB426F1: ntdll.dll

____________________________________________________________


Here are a couple of error logs from EventViewer

Faulting application name: FL64.exe, version: 21.0.3.3517, time stamp: 0x64302e7b

Faulting module name: ntdll.dll, version: 10.0.19041.3086, time stamp: 0x6349a4f2

Exception code: 0xc0000374

Fault offset: 0x00000000000ff4c9

Faulting process id: 0x54c

Faulting application start time: 0x01d9a6d856139489

Faulting application path: C:\Program Files\Image-Line\FL Studio 21\FL64.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 40c48336-65d1-481d-8459-561c8fbd8231

Faulting package full name:

Faulting package-relative application ID:

____________________________________________________________


Faulting application name: FL64.exe, version: 21.0.3.3517, time stamp: 0x64302e7b

Faulting module name: Komplete Kontrol.vst3, version: 2.9.4.0, time stamp: 0x647dbb0a

Exception code: 0xc0000005

Fault offset: 0x000000000178d3d7

Faulting process id: 0x3464

Faulting application start time: 0x01d9a6d6ee69c0da

Faulting application path: C:\Program Files\Image-Line\FL Studio 21\FL64.exe

Faulting module path: C:\Program Files\Common Files\VST3\Komplete Kontrol.vst3

Report Id: bc43bcb7-7a55-44ae-bc51-c5ccdb3fb9cb

Faulting package full name:

Faulting package-relative application ID:

____________________________________________________________

The NIHostIntegrationAgent service terminated unexpectedly. It has done this 1 time(s).

____________________________________________________________


Faulting application name: FL64.exe, version: 21.0.3.3517, time stamp: 0x64302e7b

Faulting module name: FLEngine_x64.dll, version: 21.0.3.3517, time stamp: 0x64302d6e

Exception code: 0xc0000005

Fault offset: 0x0000000000c93e6e

Faulting process id: 0x71c

Faulting application start time: 0x01d9a64a0fffe235

Faulting application path: C:\Program Files\Image-Line\FL Studio 21\FL64.exe

Faulting module path: C:\Program Files\Image-Line\FL Studio 21\FLEngine_x64.dll

Report Id: d04a9a6d-a433-4272-b2bf-9217715b6705

Faulting package full name:

Faulting package-relative application ID:

____________________________________________________________


The description for Event ID 258 from source NIHostIntegrationAgent cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


If the event originated on another computer, the display information had to be saved with the event.


The following information was included with the event:


Server: onConnectionDropped: NIHWS16100095



The specified resource type cannot be found in the image file

Best Answer

Answers

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,600 mod
    edited June 2023
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    If your old projects include presets from Eastwest, even if you uninstalled it, it is very possible that Komplete Kontrol is trying to find them, since it "reads" your FL project, which says that an Eastwest preset was used.

    IF that is the case, i'm afraid that the solution is to reinstall Eastwest, open your relative projects one by one, and check every instance of Komplete Kontrol for Eastwest presets. Assuming that i am correct and you find them, delete the Eastwest presets from each of your old projects, or replace them with something else, then save your projects and you should be fine!

  • BNMP
    BNMP Member Posts: 8 Member
    Options

    I appreciate the suggestion! I'll take a look to see if I'm missing anything on that side of things, but, after installing a brand new windows I have recreated the problem by opening a brand new project on a fresh install of FL Studio and opened up komplete kontrol, loaded up a loop, saved the project and attempted to open and still ran into the crash.


    Going to try to redownload eastwest and follow your suggestion now and I'll post an update after I've tried!

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,600 mod
    Options

    If, as you said, this is happening on brand new projects too, then i'm afraid that you will just waste your time trying my solution. If the problem existed only in the old projects, it should work... but on new ones too? No. It is most probably something else.

  • BNMP
    BNMP Member Posts: 8 Member
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    Yeahh

    so just to clarify even now, if i start a brand new project in either of my DAWs, fl or ableton, and i open an instance of the komplete kontrol VST, if i load anything classified as a loop or sample on my physical s88 controller, the sample will play with the audio player within the komplete kontrol vst and i can play it, use it, etc throughout that session with zero problems. if i save the project, and then open the project during the loading process it will crash whichever DAW I am using

  • BNMP
    BNMP Member Posts: 8 Member
    Options

    UPDATE:

    I tested on a completely seperate computer, on my laptop. Initially everything worked fine, i could not recreate the problem, i could load loops and one shots through komplete in fl studio, save, and load and it would work.


    Then i took a random project file from my desktop and moved it to the laptop, opened it, FL crashed, and now has the exact same issue, and i cannot get it working on either computer now. I've been working nonstop for about 2 weeks to try to fix this and am at a total loss.

  • JesterMgee
    JesterMgee Member Posts: 2,758 Expert
    Options

    So are these projects previously created using the VST2 version of Komplete Kontrol?

    TBH, there are many issues in KK for the VST3 version at the moment I have personally stopped even trying to migrate and update old projects and instead just use VST2 wherever possible, only using VST3 version on anything I have. would also personally never use the loop/sample player in KK myself since Ableton Live has a far better sampler and it seems way overkill, just use KK for finding presets in VSTs.

    I can't test (or wont) simply because I never touch the loop player in KK but I would suggest trying to get away from it or instead, use the VST2 version of the plugin. Prob wont help for older projects but if the issue is opening them you could temporarily move the VST3 version of KK out of the plugin folder, open the projects and remove those instances of KK. Wouldn't be hard to replace those loops.

    Not sure if the uninstall of EastWest would affect it but make sure if you do not have EW installed anymore that projects do not have any plugins loaded for this as that could be an issue

  • BNMP
    BNMP Member Posts: 8 Member
    Options

    Actually now that you mention it, I don't appear to have a VST2 version of komplete kontrol. I currently only have the vst3 and can't find any way to download the vst2 version, reinstalling it in native access just does the same thing. Either way, I've had native instruments komplete 13 ultimate for over a year with no issues with any of this. I'll try to find a way to get the vst2 and see if that helps though, definitely haven't tried that

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,600 mod
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    The only way to get VST2 version is by re-install Komplete Kontrol and choose the VST2 version too, while installing.

    However, originally, Komplete 13 provides older versions of Komplete Kontrol. Maybe here lies the problem? Did you install every available update through Native Access?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 10,705 mod
    edited June 2023 Answer ✓
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    I believe this bug has been reported already: Crash when opening projects with Komplete Kontrol in Sampler mode

    Bug is filed under KBDSW-7402, it is now in the hands of the developers, there is no time for a fix at the moment.

  • BNMP
    BNMP Member Posts: 8 Member
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    Thank you for for this!!! This is my exact issue! It looks like they never found a resolution, at least that was posted in the forum. I also have reached out directly to NI support and have been awaiting a response

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