Order for Maschine/K14 in review for over a week
I ordered a Maschine Mikro and K14 standard on 5/28 and have not received a serial number or shipping confirmation yet. I opened a support ticket on 6/1 but have not heard back about that yet either. Is this normal for orders to take this long? I was charged the order amount immediately so it is frustrating to be in the dark about when I'll at least get the download part of the order.
Comments
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I am sorry to hear that. The period of these promotions is very hectic. Hence there are long delays and this applies to orders as well as technical support.
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Support just got back to me and I received my download, sorry to clutter the forums with this post. It's my first time ordering anything from NI so I wasn't sure if this is typical or not, but makes sense with the summer sale! Excited to try everything out 😀
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