I just ran the Native Access 2 installer and was greeted with this message:
Clicking the Retry button does nothing. I'm stuck here. Has anyone else had this issue, and is there a known solution?
Thank you for the tips. Your VPN comment reminded me that I run Cloudflare WARP. Disabling it allows NA2 to work as expected. This is unfortunate, but at least I have a solution. For now, I'll disable it temporarily when I want to manage my NI products, but hopefully WARP will allow me to configure an exception for NA2.
Thank you again. I'm looking forward to using the new version of Native Access. 🤘
Ran into this error as well, turning off Cloudfare WARP fixed it.
NA Version 2.2.0 (b1e75cd / 1.7.0.137) and Cloudfare Version: 2022.7.422.0 (20220801.16)
Thanks this worked for me, spent way too long trying to troubleshoot it before i tried this
@ACKERMAN Have you tried running Native Access as admin? That fixed it for a lot of users: How to Run a Program as an Administrator
Yes I did, unfortunately it didn't work. 😕
@ACKERMAN It seems you already had this issue withj Native Access 1, right? Are you using any kind of VPN? An antivirus? Have you tried to deactivate it when using Native Access ?
I didn't have any problems with NA1, it only happened when I switched to NA2.
I'm not using any VPN nor antivirus, only Windows Defender.
I also tried to deactivate it and run NA2 as admin but the problem is still there.
Is it possible to switch back to NA1 ?
@ACKERMAN Yes, for now you can still use Native Access 1: How to Downgrade Native Access 2 to Native Access 1
Thank you for the customer care, I will do that.
Hi,
I'm having the same issue. I have no VPN. Firewall allowed access. Run as admin didn't work either.
If that didn't work, then either downgrade to Native Access 1 or contact our support here: http://bit.ly/NIsupport_install
If you have to face these problems like me because I also face these things and we search for it and find her solution. First of all, you check your internet speed on the download time calculator and download the solution to this problem.
I found that my firewall had identified the traffic as potential Trojan Activity (SignatureET USER_AGENTS Aria2 User-Agent). It was trying to connect to the following IP addresses (I whitelisted a couple) and everything started working.
23.47.48.80
23.47.52.48
23.47.52.50
23.201.195.132
23.201.195.137
23.47.48.105
23.38.188.211
184.28.41.79
184.28.41.78
23.220.162.78
23.220.162.80
23.64.117.159
23.64.117.189
FYI @Rich_NI
@Jeremy_NI and @Rich_NI, I hope I didn't overstep any boundaries by publishing these IP addresses, but I can't be the only one without the authority to just disable our firewall. Using the IP information allows us to whitelist access for Native-Access while maintaining a secure posture. If there is a subset list of IP addresses Native_Instruments would like to publish I completely understand. The last thing I want to happen is some sort of NeuralDSP situation.
I'm trying to download Kontact 8. I had the old Access and it K8 wasn't showing. I have installed the new Access, and it's there, but Access stalls before it downloads, stating no connection when clearly I have. I have deleted Daemon, I have disabled Acronis, I temp disabled firewall, I've looked for the XML file to delete but can't see it, I've stood on my head and recited the Lords prayer backwards. I just wanna make music. I managed to get a support ticket but no one has contacted me. Is there a real solution? Windows 10 64bit up to scratch
I managed to get a support ticket but no one has contacted me.
Support do not work weekends , but I will call @Jeremy_NI to please take a look at when your ticket were created and if it needs any nudge to get the attention needed.
