Komplete 14 but only Kontakt 7 Player

jhall
jhall Member Posts: 2 Newcomer
edited August 2023 in Komplete General

Hi,

We've just upgraded to Komplete 14 at the studio at a university I'm working at. Everything works great, except that we can only see Kontakt 7 Player in Native Access. Shouldn't the full version of Kontakt 7 be included in Komplete 14?

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Answers

  • Kubrak
    Kubrak Member Posts: 3,067 Expert

    Yes Komplete 14 should have Kontakt 7, Komplete 14 Select has only Kontakt Player....

    https://www.native-instruments.com/en/products/komplete/bundles/komplete-14-standard/compare/


  • jhall
    jhall Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/67168#Comment_67168

    Thank you.

    To be clear, it is indeed the Komplete 14 Standard version we have upgraded to - not the Select version. However, it doesn't show up in Native Access (only Kontakt 7 Player).

  • Kubrak
    Kubrak Member Posts: 3,067 Expert

    And do you have OS that is compatible with Kontakt 7? (But if you would not, Player 7 would not show as well, I guess.)

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @jhall Reinstalling Kontakt 7 in Native Access should change the "flavour" of Kontakt. The program in itself is the same, only activation changes it's status.

  • Llupa
    Llupa Member Posts: 1 Newcomer

    @jhall - did you get this sorted? Got the same thing here...

  • Monochrome
    Monochrome Member Posts: 1,347 Expert

    @Llupa Have you tried what Jeremy_NI suggested above? (Reinstalling Kontakt 7 in Native Access)

  • Frahel
    Frahel Member Posts: 3 Newcomer

    Hi @Jeremy_NI, I've got the same issue and I don't quite get how your approach is supposed to work, since "Kontakt 7" isn't shown. Am I missing something?

    I had updated Kontakt 7 Player just before I entered the new MK2 S88's serial number (don't ask - I'm a Komplete rookie) and the app shows as Kontakt 7 on my computer (Windows 11), but says Kontakt 7 Player when it's opened.

    They're not essentially the same, are they? Like @jhall I too have the Komplete 14 Standard version.

    Please help <3

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Frahel What does Native Access say? Can you send a screenshot of Kontakt 7 Player there or showing it's absence?

  • Frahel
    Frahel Member Posts: 3 Newcomer
    grafik.png

    @Jeremy_NI When I downloaded Komplete Kontrol in Native Access, it only appeared with the DEMO button. Same goes for Noire which I just installed.

    grafik.png

    Here you can see that it says Kontakt 7 on the app, but Kontakt Player as it's opened.


    Maybe I'm confusing things, but even then I wonder why it says Demo in something I bought the license for.

  • Frahel
    Frahel Member Posts: 3 Newcomer

    I'm so sorry, I feel like an idiot. I didn't see the obvious. As I'm new to NI - and to all of this - I thought the software products were registered along with my hardware. Obviously I still had to register the serials. The demo-sign is gone and Kontakt 7 is shown as Kontakt within the app.

    Thank you for taking your time and please forgive my ignorance. I am smarter now.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    @Frahel You don't have to be sorry, it's all good, we all get to learn and have to start somewhere.

  • BenD
    BenD Member Posts: 1 Newcomer

    @Jeremy_NI I have a similar issue, but I don't have any NI hardware. Purchased Komplete Standard 14 but only Kontakt 7 Player shows up in Native Access. I've got Kontakt 7 Player in standalone and in my DAW. I uninstalled and reinstalled Native Access. The only serial number I see in my account is for Komplete 14. Can you help with this?



    Nartivce Access.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @BenD I believe you are victim of this bug here, you can find the solution there:

    Re: Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access

    I'm actually cloing this thread, now the bug/issue has been identified.

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