Content Missing

Producer_M
Producer_M Member Posts: 4 Newcomer
edited October 24 in Kontakt

I keep getting the message that 1 file was not found and that content is missing. How to I fix this? I have tried deleting and reinstalling many times but nothing has worked. Any advice would be really appreciated.

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Best Answer

  • Alexander S.
    Alexander S. Member Posts: 10 Member
    Answer ✓

    Unfortunately no. I checked the mount info and all, it all looks good there.

    I found out something different, though: Despite being sure I selected APFS when initializing my external drive, it seems to be formatted with APFS case-sensitive. At least it says so in the disk utility.

    Based on this revelation I tried the following: I created a volume on that external drive with APFS (non case-sensitive) and lo and behold, from that drive loading Performance Samples Vista works like a charm, no missing samples content.

    The problem though is: Some Kontakt libraries need case sensitivity. I found out when copying my content to this new volume. Finder would say something like "can't copy because one or more files would be the same on the target volume" .

    Does that mean I have to keep two differently formatted volumes and distribute my content according to case sensitivity of the sample developer? That can't be it, can it?

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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    What App or Plugin are you referring too?

  • Producer_M
    Producer_M Member Posts: 4 Newcomer

    The new product just released, Valves

  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin
    https://community.native-instruments.com/discussion/comment/49951#Comment_49951

    Please let us know more details so the community can help accordingly:

    • System details (Windows/MacOS)
    • Plugin used (Kontakt / Komplete Kontrol?)
    • DAW
    • Description + screenshot/video of the issue
  • Producer_M
    Producer_M Member Posts: 4 Newcomer

    Mac M1 Monterey 12.6

    Kontakt 7

    Logic Pro X

    Each Time I download the product and go to open it through Kontakt 7, it comes up with the message 'Content missing'. I go to manually search for the file and when I find it and click on it, it comes up with two error messages (which are attached below).

    Screenshot 2023-01-23 at 20.04.37.png
    Screenshot 2023-01-23 at 20.05.36.png
    Screenshot 2023-01-23 at 20.05.45.png


  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin

    Thanks for sharing more details. Did you try reinstalling Valves? You can do it by clicking the three dots in Native Access next to the product.

    Screenshot 2023-01-25 at 11.45.10.png


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @Producer_M Try givinf Full Disk Access to Kontakt 7 and Logic: How to Enable Full Disk Access on macOS

    Restart your computer. Open Kontakt in standalone, does the library load normally? Then try to open it in Logic. Is everything back to normal?

  • Producer_M
    Producer_M Member Posts: 4 Newcomer

    Thank you for the suggestion. I have tried this word for word and it still is coming back with the same message

  • Brian Larson
    Brian Larson Member Posts: 6 Member

    Are you using wifi or Ethernet to download the software? Ethernet has proven to be much more reliable for large download for me.Are you running firewall/antivirus that might cause an issue? Are you using a SSD, or Mechanical drive for storage?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    edited January 2023

    @Producer_M Was it the same with the iso file my colleagues provided? If it's still the same please get back to my colleague.

  • Navier
    Navier Member Posts: 4 Newcomer

    Hi I'm also having the same issue. I have tried reinstalling my Chris hein violin rar files and tried relocating the files but doesn't help. Also I have noticed every time I try to extract that rar file I'm keep getting this error message saying nkx file couldn't be extracted from rar. I have tried all sorts of file extractors like unarchiver,winrar best zip and Keka. Can anyone help me please?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @Navier Have you contacted the manufacturer of the library? It could be something is wrong in the files they provide or at least they are aware of similar cases.

  • Alexander S.
    Alexander S. Member Posts: 10 Member

    I don't know if I'm having the exact same issue as the OP, but since I migrated from PC to Mac Studio M2, I keep getting "content missing" errors with some libraries. And I can't fix it by "browse by folder". When I try, the number of missing files doesn't go down, Kontakt seems to be not able to locate those files and I have to cancel. If I point it towards the file using the "browse by file" function, the file is recognized and the number goes down by 1.

    I've granted full disk access and tried different versions. All to no avail. The issue concerns libraries from different vendors (OT, Performance Samples, ISX…) and the only common thing they have is that they are not in the library tab but have to be selected in the files tab. I even tried re-downloading and -installing, also to no avail.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod
    https://community.native-instruments.com/discussion/comment/174324#Comment_174324

    How did you migrate exactly? Did you install the applications from scratch? Did you insrtall the libraries from scratch, relocated them? Is this happening when loading libraries in a new project or when opening old projects? Is it happening for every product or only some?

  • Alexander S.
    Alexander S. Member Posts: 10 Member

    Well, migrated is the wrong word. I've actually installed everything from scratch. It happens upon loading instruments anew. (My old project files have issues too, but none that I hadn't expected). It seems to be happening for "files-tab libraries" only, other than that there is nothing that those libraries have in common.

    I have Performance Samples Oceania which works fine,

    but Performance Samples Vista doesn't load due to "missing content". Same with Berlin Harps and Impact Soundworks Bansuri.

    Both are same vendor and both are downloaded/installed using the Conduct app, and both are located on my external (APFS formatted) SSD which hosts tons of other libraries by Spitfire and VSL - no problem there.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    It seems to be happening for "files-tab libraries" only,

    How did you install those then?

    What version of Kontakt are you using?

    Have you followed these steps? How to Add Non-Player Libraries to Kontakt 7's Browser

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