Traktor Scratch Pro 2 re-install / Can't log in in my NI account

GavMcG
GavMcG Member Posts: 4 Member
edited October 2024 in Native Access

Hi guys, need some help.


A good few years back in I bought a Traktor Kontrol Z2 and installed the software, and everything has been running fine. I've been using the same laptop but I think it needs a complete reset, I'm having trouble logging into my original NI account.


It seems my e-mail has been removed or something, as I've tried to reset password that did not come through, but it let me set up this new account with the same e-mail.


My log ins are not connected to another e-mail, as I last received a e-mail from Native Instruments to advise of a update to Traktor 2 from November 2017.


I still have the serial number, activation key and system ID.


Any help is apprecciated

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    For this type of issues I would suggest to contact my colleagues from registration here: https://bit.ly/NIsupport_RA

    They will help you get your old account and products back.

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    Answer ✓

    For this type of issues I would suggest to contact my colleagues from registration here: https://bit.ly/NIsupport_RA

    They will help you get your old account and products back.

  • GavMcG
    GavMcG Member Posts: 4 Member

    Thanks Jeremy, back up and running now thanks to the legend Julia at NI, can't wait to get my X1 delivered

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