Am I misunderstanding my update path?

Hi all,

I was trying to take advantage of bf discounts to upgrade. My hardware is an s49mk2, Maschinemk3, A25r2
Update/upgrade path from the very first install was:

KOMPLETE 13 SELECT→ KOMPLETE 14 SELECT→ KOMPLETE 14 STANDARD Upgrade for KSelect→ KOMPLETE 15 STANDARD Update

At the split time going moving from select to to 14 std and then to 15 std was roughly 359 euros.

Now first ultimate 15 upgrade screen shows 199 but when adding to cart shows 299. What gives? I was expecting 199 because I have the 15 std license.

Could someone help me in clarifying this?

Btw, 15 std shows 599 (?) although yesterday was showing something like 79 or 99 can´t remember.

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PoorFellow

https://community.native-instruments.com/discussion/48790/am-i-misunderstanding-my-update-path

Am I misunderstanding my update path?

Please discern between Update and Upgrade !

If you just updated to KOMPLETE 15 STANDARD Update with the intend to upgrade to Komplete 15 Ultimate then you wasted your money because you could have upgraded to Komplete 15 Ultimate at same price directly from Komplete 14 Standard rather than updating to K15S first. If you just bought the Komplete 15 Standard Update and what you wanted were really to upgrade to Komplete 15 Ultimate then you should contact N.I. Support (all) immediately to see if there is anyway they will let you upgrade for the price difference between the K15S update and the K15U upgrade.

However if you bought the Komplete 15 Standard like a short or longer while back then you just have to accept the money spent….

Now first ultimate 15 upgrade screen shows 199 but when adding to cart shows 299. What gives? I was expecting 199 because I have the 15 std license.

Alas that is not how it works , the Upgrade to Ultimate is not less if you own a newer version of Komplete Standard. The price for Upgrading to Komplete 15 Ultimate is the same if own Komplete 8 Standard or if you own Komplete 15 Standard , please check the pricing stated at the Compare Komplete 15 bundles page. As I wrote in the above then first updating to a new generation of Komplete Standard is a waste of money if you really wants the Komplete 15 Ultimate of that same generation.

Btw, 15 std shows 599 (?) although yesterday was showing something like 79 or 99 can´t remember.

This can happen if you yesterday had something on account that allowed for updating/upgrading for whatever price and if you either have used the upgrade/update path or or lost it. Or you were logged in yesterday and not today. Or there were a shop bug yesterday , Or ????

Also then 99,50 € is the Update Price to K15S For Owners of Komplete 2-14 (S)

Now first ultimate 15 upgrade screen shows 199 but when adding to cart shows 299. What gives? I was expecting 199 because I have the 15 std license.

Again please check the pricing stated at the Compare Komplete 15 bundles page

199,50 € is the Update For Owners of Komplete 8-14 Ultimate

299,50 € is the Upgrade price For Owners of Komplete 8-15 (Standard)

All comments

PoorFellow

https://community.native-instruments.com/discussion/48790/am-i-misunderstanding-my-update-path

Am I misunderstanding my update path?

Please discern between Update and Upgrade !

However if you bought the Komplete 15 Standard like a short or longer while back then you just have to accept the money spent….

Now first ultimate 15 upgrade screen shows 199 but when adding to cart shows 299. What gives? I was expecting 199 because I have the 15 std license.

Btw, 15 std shows 599 (?) although yesterday was showing something like 79 or 99 can´t remember.

Also then 99,50 € is the Update Price to K15S For Owners of Komplete 2-14 (S)

Now first ultimate 15 upgrade screen shows 199 but when adding to cart shows 299. What gives? I was expecting 199 because I have the 15 std license.

Again please check the pricing stated at the Compare Komplete 15 bundles page

199,50 € is the Update For Owners of Komplete 8-14 Ultimate

299,50 € is the Upgrade price For Owners of Komplete 8-15 (Standard)

Ninogui

thks for that amount of info!

Detail, this 15 standard update was licensed March this year, so there was no black Friday discount in sight.

I got some clues from this. It´s a bit complicated.

PoorFellow

https://community.native-instruments.com/discussion/comment/248213#Comment_248213

Alas the if you bought it March then money is spent. And your only path to K15U is to Upgrade (299,50 €) unless that you already have a previous Komplete Ultimate to Update.

PoorFellow

https://community.native-instruments.com/discussion/comment/248213#Comment_248213

It´s a bit complicated.

P.S.

You can see the difference at the compare prices section at the compare page But update is from same product tier to same tier of newer version and upgrade is from a lower product tier to a higher product tier of same or newer generation.

Ninogui

Ok I think I understand now and thks again

Still a bit confusing as (probably) because of this upg/upd path as an example in kontakt 8 item add to cart it shows as an upg/upd that I am qualified for a special loyalty price of 99€ when in fact I´ve got licensed kontakt 8.7.2 installed, packed from my 15 std update …

PoorFellow

https://community.native-instruments.com/discussion/comment/248257#Comment_248257

as an example in kontakt 8 item add to cart it shows as an upg/upd that I am qualified for a special loyalty price of 99€

The shop will do that if you have a not used Upgrade/Cross-grade path. And yes , that can be quite confusing….

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