Maschine+ Startup Issues

Is Native Instruments EVER going to fix start-up issues with Maschine+ ???

My Maschine+, which is less than two months old, isn't booting up properly 90% of the time. It just cycles through the startup screen indefinitely without ever actually starting.

NI has sent me this "solution," which doesn't work.

Please download the file "system-reset-v2.nut" from the attachments of this e-Mail
Get the original SD-card from Maschine+ and insert it into the SD-card slot of your computer
Copy and paste the file system-reset-v2.nut to the root level of the SD card (do not place it in any subfolders)
Eject the SD-card and insert it into Maschine+
Once you see the screen that says “You are about to update Maschine. Press update to proceed”, hit "UPDATE”.
wait for the success message and hit "REBOOT".

The thing is that NI actually KNOWS that this doesn't work — and it's known this for three years. I'm including the thread that was started in 2022, and yet NI STILL hasn't solved this issue.

NI's knew slogan should be — "Native Insruments: yes, our software is great, but we know our hardware sucks."

I'm asking them to replace my unit under warranty now. We'll see what they say.

https://community.native-instruments.com/discussion/4172/tips-what-to-do-if-maschine-plus-is-stuck-on-startup-screen/p1

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bitlaw

Same problem at first. Then I left the M+ plugged in for two weeks without unplugging it. Since then, it's been working without issues. I think it has something to do with the voltage....

Jeremy_NI

Hey @LeXx Dynamic Sorry to hear about the problems you're having with your Maschine+. Our team has confirmed that the issue you're experiencing is a hardware defect, and is a different problem from the one discussed in the thread you linked. Since you've already received a replacement unit, we hope you're able to run it without the start-up issues. We'll be reviewing your original unit on our end to better understand the problem. This will help us create a support post for anyone else experiencing the same symptoms, so we can ensure our customers feel better supported.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/240283#Comment_240283

@bitlaw Not certain it would be the same issue. Can you remember what was the behaviour, what message was showing on your device when this was happening?

bitlaw

"Maschine+ is starting….." was the Message for hours then it turns on…

The system.nut. File doesn't work

it's not the same Problem but it's for any User a Problem i only read the Headline..

Jeremy_NI

https://community.native-instruments.com/discussion/comment/241071#Comment_241071

Understood, please get in touch with support in case the issue reappears.

bitlaw

Thanks I will hope the issue doesn't come back….

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