Third-Party Library Issue

AmericanPharisee · 2022-07-06T01:09:57+00:00

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Hello Native family! Thankfully, I've never had an issue with setting up third-party libraries in Native Access until this week. Orange Tree Samples had their group buy sale, and I decided to take advantage to pick up a banjo and mandolin. I added the serial number and got the "You have successfully registered your product" message for both products. But when I go to the Available tab in order to locate the library, there is no card there to locate the downloaded library file. Same thing for the All tab. I've tried restarting my computer and Native Access to no avail. I'm currently on Native Access 2.0.7. One of the customer support reps at Orange Tree also confirmed that it has been added to my Native Instruments account.

I had previously set up the Heavyocity's Foundations Stacco Strings and Piano in Native Access, but those aren't show up either, though they are still showing up in Kontakt itself. Has anyone else had a similar issue and fixed it?

Thanks!

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Accepted answers

AmericanPharisee

https://community.native-instruments.com/discussion/comment/23548#Comment_23548

Here is what worked for me per Native Instrument's support:

"At the moment those libraries only become visible in Native Access after turning on the Legacy Toggle function.

To do that, please open the Preferences of Native Access and go to the Legacy Products section.

There please turn on the toggle for "Show discontinued products"

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After restarting Native Access the libraries should be visible.

Our development team is already working on a fix for this issue, which should get implemented in the upcoming update."

All comments

Blindeddie

Best bet would be to contact NI Registration support so they can determine the issue.

Jonas0906

Please let me know if a solution is found. I have the same issue!

Blindeddie

https://community.native-instruments.com/discussion/comment/23548#Comment_23548

Like I said, if the products are not showing as available in Native Access and you have properly entered the serial number, you “HAVE” to contact registration support!!! No one here can access your account as this is a “User” forum.

AmericanPharisee

https://community.native-instruments.com/discussion/comment/23548#Comment_23548

Here is what worked for me per Native Instrument's support:

"At the moment those libraries only become visible in Native Access after turning on the Legacy Toggle function.

To do that, please open the Preferences of Native Access and go to the Legacy Products section.

There please turn on the toggle for "Show discontinued products"

After restarting Native Access the libraries should be visible.

Our development team is already working on a fix for this issue, which should get implemented in the upcoming update."

wmichaelf

Thanks to AmericanPharisee! I fought this all day yesterday ... found your solution this morning ... worked for me.

tritonely

Also have this issue with the same context (and yes I sent in a support request!). 2.0.7, never had this problem, a few days ago entered a license without any problem (and I still see it in NA), but right now entered three licenses which get accepted but is nowhere shown in NA. I do see them on NI's website under 'My products and serials'. As I'm the third in this thread, probably a bigger but hopefully temporarily issue. Will let you know if I got an answer.

https://community.native-instruments.com/discussion/comment/23548#Comment_23548

https://community.native-instruments.com/discussion/4479/third-party-library-issue

Philippe

Same here on Mac Catalina NA 2.0.8

Philippe

Show Legacy Products tip not working here

Maciej Repetowski

Worked for me, thanks.

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