Any ideas?
Tried contacting support. Tried uninstalling and reinstalling as suggested. Tried changing password. Even tried deleting NI stuff from local and roaming appdata.
Are the older Native Access downloads still available somewhere?
Hello,
do you maybe have a VPN running?
I assume you already went through this article: Native Access Error: "Unable to log in"
I see that my colleagues got back to you, to troubleshoot your issue, they need some system files from you but it seems you do not wish to share these. Please get back to my colleague if you wish to continue the troubleshooting.
There probably are some download links to some versions available if you were to be specific with respect to what version that you are referring to. The problem however is not only is N.A. 1 retired and more or less not supported but many downloads require latest version of N.A. to be available or to work so not going along with the N.I. trouble shooting as suggested by Jeremy_NI might just give you more problems , if not immediately then later.
As for the problem at hand then depending on the specific problem then it could be for more reasons.
Try this :
Please make sure that you have sufficient Administrator privileges on the computer.
Then uninstall the Native Access and NTKDaemon ,
then run the NI reg tool and remove anything Native Access and NTKDaemon ,
then use Windows Explorer to search your system drive for all instances of 'Native Access' and 'NTKDaemon' and delete it all .
Then restart computer (important)
download newest version of Native Access for your OS ,
then reinstall Native Access as an Administrator .
.
If there is any errors doing any of this then please supply us screenshots of the errors.
I have done all of these things.
I have no VPN. I have a firewall but it's not blocking anything NI related.
Everything has worked ok for 6-12 months and this just started happening. Nothing has changed in my system or Windows installation.
I googled and there seemed to be a similar problem with Native Accesss 2-3 years ago, so that's why I posted here. I guess I will send NI my system info and hope they'll figure it out.
Might as well ask public then why is your Soundwide System Support app loggging stuff that is not even related to Native Instruments? For example in the SC_XMLs directory there's Waves plugins, Softtube etc. Are these related to this (Kontrol/Machine support)? Data\ directory has even more stuff from apparently all my VST plugins. How are these related to launching Native Access? .HTML files in the Data directory are also listing all the files in every VST/VST3 plugin directory and stuff like that.
Don't even get me started on the system info.
It just feels like you're logging so much unnecessary information (and somewhat personal system info) and I'm just wondering why? I think your software should clearly tell the user what data its logging and why. 155 megs of text files zipped into 10.4MB I'm about to send to you. That's a whole lotta text, man….
🙂
I knew that that was your position. But one point was to make sure that you did it the ways that I described , the other point were to get the exact errors and screenshot(s) of those if any.
Nothing has changed in my system or Windows installation.
This makes me want to present you with some excellent logic also use by VocalPoint : If it worked before and does not now then surely something has changed…
So far the information given by you on the issue has been rather scarce , e.g. :Windows version ? Exact errors ?
Anyway , did you also check system files ? : Use the System File Checker tool to repair missing or corrupted system files
Else then another typical error source that is often hard for people to troubleshoot is that one of the MS Visual C++ dependencies are defect..
E.g. Quote Beyonda , 2025-02-13 : I found this solution and it WORKED!! It's all a matter of updating or repairing the Microsoft Visual C++ 2015-2022 Redistributables and making sure one has Microsoft .net Framework version 9.0 as well
What is everyone's Native Access version? Mine shows Native Access 3.18.1 (1ab69c9 / 1.24.1.0).
Just wondering because on your help page
https://support.native-instruments.com/hc/en-us/articles/4486583037969-How-to-Use-the-NI-Support-Tool
The NI Support Tool does not collect any private data. Only the following info is collected:
Installation paths of Native Instruments software
Crashlogs / Error Messages
System Profile
Information about USB devices and Hardware
Preferences files of Native Instruments software
So.. then why are you sending info about all of my VST plugins and their directories for example? Anyways, I've sent you my system info, waiting for a fix ASAP so I can update my plugins.
Thanks!
I mean…
I have now done SFC and DISM just for you.
It's kinda ridiculous since this is the only software that has stopped working on my computer so now you're blaming my Windows installation?
I've now tried "repairing" both mentioned runtimes.
Windows 11 23H2 (OS Build 22631.5624)
Any other suggestions or info you need?
After I login with the Native ID: The black box just stays there, but the login window disappears.
It's fun to try to fix these things for days and days, on the other hand, maybe your Native Access could give a proper error message instead of "Unable to log in", which I am aware of. Also the "[2025-07-17T19:15:12.861Z] [main] [error] (Auth) Login via authorization code failed." message in Native Access logfile is useless to me.
Also sorry if I replied a bit strong, I do really appreciate your help, and I understand that some people do not understand anything about computers so it's a good base to cover first.
I should have made a more detailed first post, but I was just fishing for quick fixes since this has been a bit frustrating for me and I have already discussed the details with NI support.
Cheers!
Thank you for your trouble and sorry for adding to your frustration. But all we can do is to check for problems and then hope that we catch the problem. Thank you for the screenshot , no that does not give a specific error code , but it is still much more specific than just reading your description and now I get a better understanding of the interface expression of the issue at least.
Have you checked in Windows Processes that the NTKDaemon and it's service is running ?
And have you checked in Windows Services that the NTKDaemonService is running ?
If the NTKDaemonService is actually running then one of the few other suggestion to try would be that to troubleshoot then to try making another brand new Administrative account on the computer to see if N.A. will install on that user profile.
Otherwise then If the NTKDaemonService is actually running then it could be another type of user access issue including a security program or Windows security blocking…
Before making a new user or anything else then it could be to your advantage to make a disk image based backup to return Windows to the precious state so that you do not have any annoyance over that also. Backups when stuff works is great to do also :-)
