Sound Drops out Intermittently With One Piano Key & Getting Worse:

Electriceddie · 2025-07-07T17:04:23+00:00

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Hello All,

My "Ab-4" intermittently drops out while playing. When it does work, the volume is increasingly getting to the point that no matter how soft or hard the note is played, the volume remains the same, full volume. All of the other notes are fine. Is this a mechanical key issue or an electronic issue? To me sounds like it may be an electronic issue.

Thx ElectricEddie

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Jeremy_NI

@Electriceddie That does sound like a hardware issue, we would recommend to get in touch with our support here: https://bit.ly/NI_Support_All

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Uwe303

Hello,

can you record some midi notes or use a midi monitor and share the results here maybe as picture. Have you tried to use kontakt stand alone, even if I can't imagine a scenario where a DAW can cause this but you never know. And when does it reset, after you restart the keyboard, the DAW or whatever?

Electriceddie

All of the piano keys play their respective notes fine. It is only the one Ab Key. I am leaning towards that the contact is bad or dirty underneath where the key makes contact.

Thx

Electriceddi

Uwe303

https://community.native-instruments.com/discussion/comment/233461#Comment_233461

Then maybe contact support is the best way to go here. Also trying what I said above could help, then you could send some stuff you tried to support too.

Jeremy_NI

@Electriceddie That does sound like a hardware issue, we would recommend to get in touch with our support here: https://bit.ly/NI_Support_All

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