Purchase date changed on registered product

OldTone · 2025-07-01T17:15:38+00:00

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Bugs purchase - I got an email today asking for review feedback on a product I supposedly purchased today. Turns out that NI's records show that it's just a date change, to today, in the historical records on something that I actually purchased and registered last year.

I've asked NI to explain how it might have happened, but while they're thinking I thought I'd check whether the problem is widespread?

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OldTone

PS Thanks to Marcelo@NI for the kind and detailed explanation

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Mert_NI

https://community.native-instruments.com/discussion/46337/purchase-date-changed-on-registered-product

Hello OldTone, interesting. I'm escalating the issue to the related team. Thank you for letting us know about that.

I will get you back after getting an answer about this subject.

I hope this helps☺️

PoorFellow

It's most likely a server glitch introduced when generating these account lists : Account downloads.

Mert_NI

https://community.native-instruments.com/discussion/comment/232738#Comment_232738

Hello PoorFellow, I assume the same. So possibly like that, but I escalated in any case, let's see what is the reason. I will let you guys know about that😊

OldTone

Embarrassed of UK! … my mistake for reading the US-format date with my UK eyes, and not double-checking the actual purchase date which was 7 Jan -2025 - shows as 01/7/25.
BUT either someone or some software also made the same mistake and sent me the email.

OldTone

PS Thanks to Marcelo@NI for the kind and detailed explanation

Mert_NI

https://community.native-instruments.com/discussion/comment/233069#Comment_233069

Hello OldTone, happy to hear that it was caused by the misunderstanding instead of a bigger issue and the issue has been resolved.

I hope this helps☺️

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