I can't find what I've purchased in my native access

Xing · June 19

Electric Keys – Phoenix
Disco & Funk Leap Expansion

Solid Dynamics
Solid EQ

I can't find these four plugins/kontakt library in my native access app even though they are included in the komplete 15 select bundle, according to the description on the official website.

Vocalpoint · June 19

https://community.native-instruments.com/discussion/46037/i-cant-find-what-ive-purchased-in-my-native-access

What OS are you running and what version of Native Access is installed?

VP

PoorFellow · June 19

https://community.native-instruments.com/discussion/46037/i-cant-find-what-ive-purchased-in-my-native-access

Please do not post pictures that shows personal information (I have edited your picture).

As indirectly suggested by VocalPoint then be sure that you are using latest version of Native Access for your OS

Else then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Then also reboot computer.

.

Xing · 9:02AM

https://community.native-instruments.com/discussion/comment/231274#Comment_231274

Thanks for your reply. The thing is I use Win 11,but I really can't use the latest version of Native Access( I've tried numerous methods to solve this problem but failed) , so I just use Native Access 1(The old version still works well). Maybe that's why I can't receive the prodoucts😑However today I just found that Solid Dynamics and Solid EQ have been added to my Native Access(I didn't do anything). So I guess I need to wait and see whether the other two will appear😅

Also thanks for reminding me to protect my privacy.

I can't find what I've purchased in my native access

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