Unable to Purchase Komplete Crossgrade

Santiago Fernandez · 2025-06-12T22:18:51+00:00

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I currently own the Komplete 10 Ultimate edition from Native Instruments and have been trying to purchase the Komplete 15 Collectors Edition crossgrade, but am unable to. The website says I am eligible and provides me with the best price they can offer but when I click to purchase it I am unable to put it in my shopping cart. Has anyone had this issue and know how to fix it?

Thanks!

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/45886/unable-to-purchase-komplete-crossgrade

This little article should explain it: What exactly is a Crossgrade / Update / Upgrade and how do I qualify?

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Vocalpoint

You would not be buying a cross grade in this situation.

Ultimate to CE is an “upgrade”

Jeremy_NI

https://community.native-instruments.com/discussion/45886/unable-to-purchase-komplete-crossgrade

This little article should explain it: What exactly is a Crossgrade / Update / Upgrade and how do I qualify?

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