Unable to Purchase Komplete Crossgrade

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Santiago Fernandez Member Posts: 1 Newcomer

June 12 in Komplete General

I currently own the Komplete 10 Ultimate edition from Native Instruments and have been trying to purchase the Komplete 15 Collectors Edition crossgrade, but am unable to. The website says I am eligible and provides me with the best price they can offer but when I click to purchase it I am unable to put it in my shopping cart. Has anyone had this issue and know how to fix it?

Thanks!

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Native Access 2

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Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

June 16 Answer ✓

https://community.native-instruments.com/discussion/45886/unable-to-purchase-komplete-crossgrade

This little article should explain it: What exactly is a Crossgrade / Update / Upgrade and how do I qualify?

1

Answers

Vocalpoint Member Posts: 4,038 Expert

June 13 edited June 13

You would not be buying a cross grade in this situation.
Ultimate to CE is an “upgrade”
VP

1
Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

June 16 Answer ✓

https://community.native-instruments.com/discussion/45886/unable-to-purchase-komplete-crossgrade

This little article should explain it: What exactly is a Crossgrade / Update / Upgrade and how do I qualify?

1

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