My account disappeared!
After over 5 years of inactivity with Native Instruments, I recently tried to log back on to purchase an update for Komplete.
At first my password kept getting bounced. When I requested a reset password link, nothing ever came. Finally, I tried "creating a new account" with my old credentials (it had been saved in my browser all these years so I knew it existed before). To my surprise, a new account was created, but all my old licenses and product keys are gone!
I think Native Instruments wiped my account a few years ago. Is there a way to get it back? It's really frustrating to think that I spends thousands of dollars on their products and it all just suddenly disappeared. And their customer support is completely horked - no phone numbers, no way to get a live person.
Best Answers
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There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.
If you have been using another account that you have no longer access to then you will have to ask Account Support Check this article "I Have No Access to My User Account".
Other wise then : Please contact N.I.Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
In general then if you are stuck in a loop with the chat-bot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]
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0
Answers
-
There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.
If you have been using another account that you have no longer access to then you will have to ask Account Support Check this article "I Have No Access to My User Account".
Other wise then : Please contact N.I.Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
In general then if you are stuck in a loop with the chat-bot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]
.
0
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