Lost Hardware Serial

geryke01 · June 2

Hello,

I bought a sencond hand Maschine MK3 without serial, i only knows device id. Support cant reachable 3 days ago. How can i get my hardware serial from device id? Support can help?

maniacintosh81 · June 2

Keep in mind that support usually only works on business days in Germany. And that last weeks Thursday was a holiday in Germany. If someone can help it is NI support.

But every of my NI devices has a sticker with its Hardware serial on it.

geryke01 · June 2

thank you for your answer but my sticker is broken, and i knows only device id from machine box.

PoorFellow · June 2

https://community.native-instruments.com/discussion/45671/lost-hardware-serial

Did you already contact support and open a ticket ? If so the wait for support to get back to you.

If you did not open a Support ticket then please make one by contacting N.I. Support (all).

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

maniacintosh81 · June 2

okay, whatever the previous owner had done with this unit. Not even a real chance to read the barcodes anymore.

geryke01 · June 2

https://community.native-instruments.com/discussion/comment/229276#Comment_229276

Yes i know, i hope support can help

PK The DJ · June 3

This made me look at the stickers under my Maschine+ and yes, some of the text is rubbing off.

@geryke01 I notice in your first post you called your unit a Maschine MK3, but the stickers show it's a Maschine Mikro MK3. I'd advise you to modify your post, and also make sure you clarify to support that it's a Mikro.

Lost Hardware Serial

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