Demo Mode

muzikmakur · May 14

I install products (on both my computers) but they end up in demo mode and I can't get beyond this. I spent weeks emailing with tech support and they don't seem to know what to do.

PoorFellow · May 14

@Mert_NI , sounds like something that you should maybe check up on ?

LostInFoundation · May 14

Are you using Kontakt player or full version?

Are the products also listed as demo in Native Access?

If something corresponds, have a look at these articles:

https://support.native-instruments.com/hc/en-us/articles/209554189-My-Kontakt-Player-Instrument-Unexpectedly-Switches-to-Demo-Mode

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

muzikmakur · May 15

full version

No, shows installed in NA. I can open Kontakt 7 from within NA

Neither article works

muzikmakur · May 15

nothing is listed as demo in NA. It’s in demo when kontakt 7 is opened and products are loaded

muzikmakur · May 15

same thing when loaded as plugin. Says Demo

Mert_NI · May 15

Hello guys, have you tried the workaround below:

If your product opens as demo or shows a demo warning in Native Access or does not show at all, first of all, please make sure you are logged in to Native Access with the correct email address where you have your products registered. If you do not login with the right email address your product will appear with a demo warning.

If you have made sure you are logged in with the correct email address, please go to the following directories listed below that pertains to your operating system:

For Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center

For Windows:
C:\Program Files\Common Files\Native Instruments\Service Center

Then delete the following .xml files:
Native Access.xml
NAME OF PRODUCT IN DEMO MODE.xml

Should that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

Native Access Error Message: "Activation failed...Internal error during activation"

Restart your computer and Native Access afterwards.

I hope this helps☺️

Demo Mode

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