I can't upgrade the firmware for my Kontrol MK3 S61 midi keyboard

2»

Answers

  • ALDREAD
    ALDREAD Member Posts: 457 Pro
    https://community.native-instruments.com/discussion/comment/225386#Comment_225386

    What happens when you open the komplete kontrol software ?

    Open it and go to - settings / midi and check the boxes for the ports (input/output

  • Voxxa
    Voxxa Member Posts: 16 Member
    Skärmbild 2025-05-09 163205.png Skärmbild 2025-05-08 185150.png

    Nothing happens, but I can't play the keyboard… there are no sounds.

  • Voxxa
    Voxxa Member Posts: 16 Member

    … and as I answered "Uwe and more people" as well - I did. As for thhe rest of your suggestions I've also done that. Next, please…

  • PoorFellow
    PoorFellow Moderator Posts: 6,868 mod
    https://community.native-instruments.com/discussion/comment/225535#Comment_225535

    You need to confirm what you did rather than giving a dismissive answer such as this. Also you are not even giving the answer to any person but just generally dismiss everything - you did it all - next.

  • Voxxa
    Voxxa Member Posts: 16 Member

    Well… I percieved your answer the same, thus my response.

  • PoorFellow
    PoorFellow Moderator Posts: 6,868 mod
    https://community.native-instruments.com/discussion/comment/225658#Comment_225658

    Then please get N.I. Komplete Kontrol Support to help you fix the problem.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

  • Uwe303
    Uwe303 Moderator Posts: 4,638 mod

    Ohh and i forgot to ask an obvious question, do you see all those devices in your device manager? If not report that too to support. Hope you´ll get it all sorted.

    device manager kk mk3.jpg
  • Voxxa
    Voxxa Member Posts: 16 Member
    Skärmbild 2025-05-09 161411.png

    As you can see, there is no keyboard so I've contacted the support desk. Let's see how long it takes for them this time. It's another tune when they want to sell something. But when the same things don't work, they're slower than snails.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,479 admin

    @Voxxa I see that you were able to submit a request and my colleagues got back to you. I'm sure they'll be able to assist you.

  • Voxxa
    Voxxa Member Posts: 16 Member

    Well… this far they haven't succeded. Have tried everything, changed the USB-contacts on my computer, the cables themselves, reinstalled Native Access and Komplete Kontrol and nothing is helping. The keyboard was working as late as January. After that I hardly touched it until now in May and it won't start - at all. I can only guess what's happened, but as I'm not a technician and not have the same knowledge and expertise as you guys, I'm at a loss here cluthing after straws.

  • Vocalpoint
    Vocalpoint Member Posts: 3,828 Expert
    edited May 12

    https://community.native-instruments.com/discussion/comment/225978#Comment_225978

    As I suggested to another user recently - the best way I have found to quickly rule out hardware - is to test ALL your USB ports with USBTreeView from here:

    USB Device Tree Viewer

    Make sure your MKIII is unplugged. Fire up this utility - it is standalone, safe and once it is up and running - will give you a nice visual into ALL your USB ports.

    Then plug in your MKIII to an actual USB port on the machine (not on a hub) and see if USBTreeView picks it up. If you see the keyboard appear in the tree - you know that USB port is functional.

    Conversely - If you plug in the board into a bunch of ports - and USBTreeView sees nothing - you have hardware (and possibly inadequate power) issues.

    Report back with an update on what you see there.

    VP

  • PoorFellow
    PoorFellow Moderator Posts: 6,868 mod
    https://community.native-instruments.com/discussion/comment/225980#Comment_225980

    Looks as if could be a valuable tool , thank you for the link !🙂

  • Voxxa
    Voxxa Member Posts: 16 Member

    Tried the last suggestion but can't make any sense of the software for testing the USB-ports. Anyway, I've sent the keyboard back to Thomann. I've also purchased a Mac Studio M4. I don't know if that will cause problems as well. Guess there's a flip side in any platform. Had it with PC-problems for now. At least my old Arturia KeyLab 61 is working.

Back To Top

Categories