Order from '5 for $55 Sale' is still has status of "In Progress"

I made the purchase over 72 hours ago. I've religiously checked my email account registered with NI & NI's Native Access application, reviewing my Spam folder too. No email advising order status completed and releasing a link for the serial numbers.

I have not experienced beforehand this long time elapse to receive an order completed status and links to my Serial Numbers to open Native Access to download.

I see the Contact Support page states they're doing maintenance thus I cannot create a request. I will continue to check this Contact Order Support page to submit a future request of status to help resolve/release the

Anyone else in this same boat? What solution path assisted you?

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/44618/order-from-5-for-55-sale-is-still-has-status-of-in-progress

Hello _SWSR, it is better to help you with this subject individually. Can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

All comments

mykejb

The support page at https://support.native-instruments.com/hc/en-us/sections/18115022767005 seems to be working ok if you want to give it another try. I've tagged your post for customer care so they should pick it up at some point when they're back after the Easter break, which might be today although I'm not certain.

Mert_NI

https://community.native-instruments.com/discussion/44618/order-from-5-for-55-sale-is-still-has-status-of-in-progress

Hello _SWSR, it is better to help you with this subject individually. Can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

_SWSR

@Mert_NI and mykejb , thank you both for the help. I figured my query was one to be addressed individually, but with the Support Link being in-op at that random time, I tossed the Q into group chat. NI did resolve two days ago.

Mert_NI

https://community.native-instruments.com/discussion/comment/223440#Comment_223440

Hello _SWSR, I checked your account and I couldn't see any ticket, but you told "NI did resolve two days ago", so I wanted to confirm the situation. Have the been issue resolved?

I hope this helps☺️

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