Refund

glante
glante Member Posts: 1 Member
in Other Software & Hardware

I purchased a product as a mistake (I already own it).
I have tried to get support through my Order History, but that doesn’t seem to work.
How do I get in touch with support?
Also, I can’t find a better category on this forum than this one, sorry for that!

Best Answer

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,347 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44648/refund

    For refund questions then please contact N.I. Purchase Support

    In case that you need guidance contacting support : Please read : how to get support !

  • PK The DJ
    PK The DJ Member Posts: 2,761 Expert

    @glante there is an option on the site when you're logged in, that hides the products which you own, so that mistakes can be avoided.

    hide owned products.png
  • LostInFoundation
    LostInFoundation Member Posts: 5,630 Legend
    edited April 23

    Good suggestion by PK The DJ, but be aware that “Hide owned products” doesn’t work PERFECTLY. As also “What’s new for me” and the suggested update/upgrade paths. They all do some mistakes sometimes (some products are shown anyway, available paths are not proposed,…)… so double check in any case 😉

  • PK The DJ
    PK The DJ Member Posts: 2,761 Expert

    Yes I think it's usually when you buy things in a bundle, it still shows the separate products (it doesn't seem aware that the bundles contain those products).

    Before the hiding option was introduced, I accidentally bought several expansions during a special offer.

    There was no problem getting a refund from NI, but based on what happened, I made a suggestion here that purchased products should be hidden - so I like to think I had a small part in the process 😁

  • LostInFoundation
    LostInFoundation Member Posts: 5,630 Legend
    edited April 23

    It’s even stranger: the system knows you own SOME of the products of a bundle, ignores SOME others. And it’s not always the same.

    It’s just a mystery ☺️

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