How come Native Instruments does not help us?

LostInFoundation · April 16

https://community.native-instruments.com/discussion/comment/222084#Comment_222084

Do you mean that also the Studio hardware serial is not in your account? Jeremy said it is.

Remember to check in NI website under My products and serials, NOT in NA. NA is not displaying the owned HARDWARES, only the things that can be installed (therefore softwares)

Also: are you sure you are logging in with the right account?

@Jeremy_NI ?

Jeremy_NI · April 16

https://community.native-instruments.com/discussion/comment/222086#Comment_222086

The hardware is registered on his account, he's waiting the other software serials to be transferred from the seller, if I understand correctly.

Jeremy_NI · April 16

https://community.native-instruments.com/discussion/comment/222077#Comment_222077

Please send me the seller email address by direct message so I can check if he has a request open. Thanks.

Charelken · April 16

Yes Sir im in my account, the right one and click the blue little guy on top right.. see a window popup with the optionsmy account my komplete offers and so on and then i click the My products,serial & downloads anddd… nope the things you said and Jeremy said and its not there really Sir im not lying. I wonder if Jeremy is in my account and from the seller orso? Can i write my account email here or is it against the rules or not done or or?

LostInFoundation · April 16

https://community.native-instruments.com/discussion/comment/222087#Comment_222087

I don’t know if there is other softwares (not bundled with Maschine Studio) included in their trade.

When I read what he wrote, I understand that he is talking about the bundled software (mainly Maschine, since he says that he can’t start using his Studio). I could be wrong

Charelken · April 16

I send Jeremy the email adres by an message to him directly. Oh boy this all is getting me a heartache :)

Jeremy_NI · April 16

https://community.native-instruments.com/discussion/comment/222096#Comment_222096

Let's continue this privately and also with my colleagues, this has been very confusing.

LostInFoundation · April 16

If you can, report back if the issue is solved. Curious here…and worried about your headache ☺️

Jeremy_NI · April 16

It was just an issue with the release of the serial. @Charelken could finally register the hardware serial and got the software serials automatically. I believe he's downloading right now!

PoorFellow · April 16

https://community.native-instruments.com/discussion/comment/222107#Comment_222107

That's great ! Another happy user 😀

Charelken · April 16

CASE SOLVED… thank you all for your help and support .. THANK YOU !!

LostInFoundation · April 16

Good to know 👍🏼

How come Native Instruments does not help us?

Answers

Categories