Problems with Kontakt 8 serial

Carlos plans · 2025-04-05T12:22:55+00:00

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Good morning everyone,

I have purchased Kontakt 8 superior version, the problem is that I enter the serial provided and it installs in demo mode. I have tried to reinstall it several times and there is no way to install it correctly. My operating system is windows 11

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Accepted answers

Uwe303

Hello,

do you get an error when entering the serial, have you checked online in your account on the "my products and serials" page if kontakt is there registered.

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

PoorFellow

https://community.native-instruments.com/discussion/comment/220633#Comment_220633

As VocalPoint wrote then do not post email address or products serials online. And as VocalPoint also wrote then you appear to have bought Kontakt 8 more times so you need to explain the confusion to support and ask for a refund.

N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

And after having N.I. support take care of refunding you the dupe license(s) then contact N.I. Native Access and Installation Support and have them help you get things installed correctly.

All comments

Vocalpoint

https://community.native-instruments.com/discussion/comment/220629#Comment_220629

Gentle suggestion to not post any personal info in your screenshots on a public forum. And no - please do not share your ID or anything associated with your personal product or account data.

Along this line - what would really help is a screenshot of your “My products and serials” MINUS the actual product codes that should not be posted here.

We need to see which one of those three Kontakt versions you purchased is actually associated with your account.

And I strongly recommend you reach out to NI Purchase Support and figure out exactly what is going on here. You have three licenses for K8 when you only need one.

Carlos plans

Thank you, I will contact purchases.

Vocalpoint

https://community.native-instruments.com/discussion/comment/220633#Comment_220633

Purchase Support – Native Instruments

Make sure you are logged into your NI Acct when accessing this link.

PoorFellow

https://community.native-instruments.com/discussion/comment/220633#Comment_220633

N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

And after having N.I. support take care of refunding you the dupe license(s) then contact N.I. Native Access and Installation Support and have them help you get things installed correctly.

Carlos plans

Thank you, I will speak with purchasing support.

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