We recently purchased Kontrol S61 MK3 and Komplete 15 Ultimate (1). After downloading all the software through Native Access, most instruments show as "DEMO". We have tried to add the serial number for Komplete 15 Ultimate but receive an error message that says the "base product" is not installed. The Chat AI Assistant told us we needed to have Kontakt 1-7 as a base product, which we already have. After hours of going in circles with the Chat Assistant and email ticketing system, we have no solution and are trying to understand what we can do to correct the issue.