Registering a second hand Traktor kontrol S2 is impossible, please help.

leahdosdall
leahdosdall Member Posts: 2 Newcomer
edited March 22 in Traktor Software & Hardware

this is the most frustrating website I have ever dealt with! I am trying to register my second hand Traktor Kontrol S2 and I just keep getting redirected to the same, not helpful, website. I don't know the previous owner, cannot contact them and do not have an original invoice. Is there any way I can even use this product. I just want to get started using your product and it is impossible to do so. Please help.

Best Answer

  • maniacintosh81
    maniacintosh81 Member Posts: 854 Expert
    edited March 20 Answer ✓

    Hey @leahdosdall ,

    welcome to the community.

    Normal way of obtaining your software licence if you buying used NI hardware would be getting a license transfer ID from the previous owner.

    There are two alternatives:

    1.) You buy a new license for Traktor Pro 4. As you don't told us which generation of S2 you got it may came with Traktor Pro 2 or 3 and you want or need to upgrade anyway. Current Macs don't support Traktor Pro 2 anymore and you cannot buy Traktor Pro 3 by now.

    2.) You contact support. Go to Native Instruments site → Navigate to Support → Purchase & Account → Account Support → (scroll down) Log in to contact Support → Use the chat in the bottom right corner. Most likely you will need a proof of purchase in this process.

    https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 854 Expert
    edited March 20 Answer ✓

    Hey @leahdosdall ,

    welcome to the community.

    Normal way of obtaining your software licence if you buying used NI hardware would be getting a license transfer ID from the previous owner.

    There are two alternatives:

    1.) You buy a new license for Traktor Pro 4. As you don't told us which generation of S2 you got it may came with Traktor Pro 2 or 3 and you want or need to upgrade anyway. Current Macs don't support Traktor Pro 2 anymore and you cannot buy Traktor Pro 3 by now.

    2.) You contact support. Go to Native Instruments site → Navigate to Support → Purchase & Account → Account Support → (scroll down) Log in to contact Support → Use the chat in the bottom right corner. Most likely you will need a proof of purchase in this process.

    https://community.native-instruments.com/discussion/1445/all-you-need-to-know-about-license-transfer

  • leahdosdall
    leahdosdall Member Posts: 2 Newcomer

    Thank you so much for the welcome and the advice. I really appreciate it.

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