I get an error message after entering serial number for new mk3 in native access

Munaut · March 18

I purchased a bundle package with the Kontrol s88 mk3 bundled with the software upgrade to komplete ultimate. When I log in to native access and then go to put in my hardware serial number for my mk3 I get this error message: 'An error occured while processing your serial. Please refer to this guide for more information." I have correctly put in the serial number and nothing seems to be working. Any ideas what could be wrong here and how to fix it? I cannot even register my komplete 15 ultimate serial number until I can get this base keyboard serial number registered.

Mert_NI · March 18

https://community.native-instruments.com/discussion/comment/216871#Comment_216871

Hello Munaut, if this is the case we can need to learn your serial number to understand the issue easier. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

Jeremy_NI · March 18

Have you done everything outlined in this article? How to set up your Kontrol S-Series MK3

Have you given full disk access to Komplete Kontrol, Native Access , the Hardware Connection Service? How to Enable Full Disk Access on macOS

Munaut · March 18

Yes I got to step 3 to try to register the serial number and that's where the error message happens. Yes I also have enabled full disk access for Native Access & NTKDaemon

PoorFellow · March 18

https://community.native-instruments.com/discussion/comment/216871#Comment_216871

And you are using latest version of Native Access for your OS ? Have you attached an USB-C PSU to the keyboard ?

Do you have the possibility to try another port like using an USB-C to A adapter while using the PSU also or try using a self-powered USB-C hub ?

Mert_NI · March 18

https://community.native-instruments.com/discussion/comment/216871#Comment_216871

Hello Munaut, if this is the case we can need to learn your serial number to understand the issue easier. Therefore, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that.

I hope this helps☺️

Munaut · March 18

Thank you both. I have been in touch with Sweetwater tech support who were not able to fix the issue today after doing everything they could. They ended up opening a ticket today for this issue with NI. I also opened one last night before I spoke with Sweetwater. I am hoping someone can get back to me soon. Yes I am running the latest version of native access for my os.

I get an error message after entering serial number for new mk3 in native access

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