Native Access Download Issue

Irishfiddler03
Irishfiddler03 Member Posts: 6 Newcomer
in Tech Talks

I started downloading Lores - massive file - 72 GB. I woke up this morning to check and had downloaded 52 GB overnight. A bit later I looked again and the whole thing had restarted from the beginning? It took all night to load the 52 GB and now I am back at loading the first GB of data? I am on a 2017 Mac Air running OS Monterey. I am letting it download again - 23 hours to download and I just wasted the first attempt. I am hoping and praying this doesn't happen a second time. Anyone else have this issue or know why this happened? Thanks. - Kelly

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  • PoorFellow
    PoorFellow Moderator Posts: 6,520 mod
    Answer ✓
    https://community.native-instruments.com/discussion/43465/native-access-download-issue

    Most basic things to check are these :

    Be sure that you are using latest version of Native Access for your OS

    ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS

    and disks must be of correct format : Notes on Network Drives and Disk Formats

    Also then please check that iCloud Private Relay has been turned off (applies to download problems only) : Native Access Error Message:"Download failed" (macOS)

  • Irishfiddler03
    Irishfiddler03 Member Posts: 6 Newcomer

    I will give all that a go and see if it works. It did it again, restarted all over at the beginning of the download. Going to give it a rest before I try again. I will post if it works. Thanks for your suggestions. Much appreciated.

  • PK The DJ
    PK The DJ Member Posts: 2,553 Expert

    Considering the topic, I find it strange you've not mentioned anything about your connection.

    Leaving it overnight to download implies that you have a very slow connection. Are you in a remote area? Do you still have a copper cable connection? Also are you perhaps using wifi?

  • Irishfiddler03
    Irishfiddler03 Member Posts: 6 Newcomer

    Yes, I am using WIFI. I live in rural Ireland, so yeah, slow connection, relatively speaking. No reason for it to simply stop though. It has happened twice, so something else is the problem.

  • PoorFellow
    PoorFellow Moderator Posts: 6,520 mod
    edited March 16 Answer ✓
    https://community.native-instruments.com/discussion/comment/216490#Comment_216490

    Also , given the file size then you should check that you have space enough both on destination drive and on system drive for temp files ? (Check with Disk Utility to see if you have any snapshots that are taking up space.) . And if having persistent problems using Wifi then it is also a good idea to try a wired connection.

    I also have a direct download link for Lores but the download link were given to a Windows user and I have no idea if it works for Mac also (and despite asking I do not have the information) . Link is not brand new so library is from 2022 and also I don't know if should it need updating if that requires a little download or a new download. Also , the download is a zip file so that requires twice the space and expect unzipping the file to take long time , depending on computer and drive speed it could take several minutes just to unzip.

    Quote Jeremy_NI : Please carry out the following steps :

    First, download and unzip the following file: Lores library zip

    Move it to your desired content location. Finally, carry out the steps in the following guide to locate the library in Native Access:

    Reinstalling a KOMPLETE Bundle Without Re-Downloading KONTAKT Libraries

    in case of download problems then try logging in into Google first, if that doesn't help then copy the download to own Google drive before the download.

    The above ought to help you circumvent the download limit.

    If the problem persists then you can also contact N.I.Native Access and Installation Support and ask for a fresh download link for Lores for Mac.

    In case that you need guidance contacting support : Please read : how to get support !

  • Irishfiddler03
    Irishfiddler03 Member Posts: 6 Newcomer

    Thanks, Poor Fellow.

  • mykejb
    mykejb Moderator Posts: 2,413 mod

    That download for Lores works on a Mac, and there's no additional updates to download so if you can download it from Google you should have no problems with it. I did a direct download here and didn't hit any download limits or other problems.

  • PoorFellow
    PoorFellow Moderator Posts: 6,520 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/216510#Comment_216510

    Thanks for the confirmation MykeJB 🙂

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