Upgrade Bundle for Kontakt 8 not appearing in Native Access

Chris-B
Chris-B Member Posts: 8 Newcomer
in Kontakt

I bought the Kontakt 8 Upgrade bundle (Not Kontakt Player) about 4 days ago. I have returned to NI after 2 or 3 years when I had Kontakt 6.8 I have had no problems with Native Access and all my instruments have installed there OK. I have also got Kontakt Player 8. However…. The Upgrade Bundle for 8 does not appear in my Native Access Library. I have tried all the various 'refresh' suggestions. Support has been slow and useless. So I am unable to even download it, let alone install it. Support sent me the upgrade to Kontakt Player instead of what I asked for. (And the version they sent me was older than the one I have. 8.2.0 instead of 8.2.1) So I am getting nowhere with this and feel I spent 99 euro for nothing. Is the problem that I have v6 of Kontakt and can't upgrade directly to v8? In my v6 Kontakt app it says, top right, v7 is available. However when I click that I get an 'oops something went wrong message'.

Best Answers

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    Answer ✓

    All versions of Kontakt standalone. You will never see an upgrade option or warning from one version to the next.

    You can have all three installed all at the same time.

    Bigger questions are what are using for your OS? What version of Native Access are you using?

    VP

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/comment/213939#Comment_213939

    Buying the bundle simply turns Player to Full. You will not see any additional software suddenly appear.

    The two are identical code separated by a retail serial.

    Looks to me like you are good to go.

    VP

  • victorp.sg
    victorp.sg Member Posts: 178 Advisor
    Answer ✓

    For your information…

    Kontakt (Full) and Kontakt Player are one and the same app. It is the License Serial Number that dictates whether the app will run in Full mode or Player mode, and also tells Native Access not to or to display the " Player" text in the title.

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    Answer ✓

    All versions of Kontakt standalone. You will never see an upgrade option or warning from one version to the next.

    You can have all three installed all at the same time.

    Bigger questions are what are using for your OS? What version of Native Access are you using?

    VP

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    My NA version is…3.17.0 (d0b7b7/1.23.0.0)

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    Oh, and Windows 11 which is right up-to-date.

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert

    OK - that is all good.

    Next - I would check your actual NI acct (login via browser) and review all your registered products. Make sure the new bundle is actually listed there.

    VP

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    It is listed and I typed the serial number into NA- it accepted it but the Kontakt Bundle did not appear.

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    edited February 28
    https://community.native-instruments.com/discussion/comment/213911#Comment_213911

    What do you see in Native Access - when you go here:

    2025-02-28_14-18-04.png

    There will not be any special or obvious "bundle" show up - just a reference to Kontakt.

    As you can see in my screencap - I do not have Kontakt 8 Full - so all I see is K8 Player.

    You - having purchased the bundle - should simply see Kontakt 8 listed (which is Full)

    VP

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    I see

    Komplete Kontrol 3.4.0

    Kontakt 6.8.0 < this is my current version I wish to update

    Kontakt 7 Player 7.10.7

    Kontakt 8.2.1 < this is Kontakt Player

    Plus other stuff such as Maschine, Massive, Traktor etc

  • Chris-B
    Chris-B Member Posts: 8 Newcomer
    Screenshot 2025-02-28 21.33.21.png

    THis is how it looks.

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    edited February 28
    https://community.native-instruments.com/discussion/comment/213935#Comment_213935

    Looks right to me. And that is Kontakt 8 Full. If it was Player it would say so.

    And remember there is no “update” You will see all three listed here regardless of what you buy or bought

    VP

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    That was there before I bought the update bundle. My Kontakt version was that version 6. I don't understand. I will have another look at this. I have to go now - and thank you for your time and patience. I'll post again tomorrow with an update on what's happening.

  • Vocalpoint
    Vocalpoint Member Posts: 3,230 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/comment/213939#Comment_213939

    Buying the bundle simply turns Player to Full. You will not see any additional software suddenly appear.

    The two are identical code separated by a retail serial.

    Looks to me like you are good to go.

    VP

  • victorp.sg
    victorp.sg Member Posts: 178 Advisor
    Answer ✓

    For your information…

    Kontakt (Full) and Kontakt Player are one and the same app. It is the License Serial Number that dictates whether the app will run in Full mode or Player mode, and also tells Native Access not to or to display the " Player" text in the title.

  • Chris-B
    Chris-B Member Posts: 8 Newcomer

    Thanks everyone for the help on this. :)

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