Where is my software?

I can't log into Native with my izotope credentials, and I can't log into izotope with my Native credentials. They are completely different. If you merge the accounts, what login am I going to use?

When you merge the iZo and the N.I. account then all that happens at the moment is that you use same email and password to both accounts (N.I.) and same email and password for both iZo Product Portal and for N.A. . You the 'user' merging account logins is a first step towards a full unification and merge of the two accounts but for now the accounts are separate even after log-in unification. The accounts will not be merged as such until later. It might happen soon , the CPO of N.I. made the mistake the other day to think when writing something that the merge were already finalized (which it has not been yet) so it might not be so far out in the future. But for now the iZo products stay on iZo and will not appear in N.A. or on N.I. account before the merge is finalized.

Why can't we have a quick conversation on the phone rather than days of emails? Am I talking now with someone at izotope or Native?

There is no N.I. support other than through the web-interface and chat when available.

Mert_NI most likely is N.I. but even should he not yet have direct access to iZo then he can still get iZo to fix things if need be if he can not himself.

This is obviously a huge inconvenience for you, especially since it's now after work hours Friday and soon weekend where you should not expect things to be worked on. But generally then you should not worry , N.I. is no small store and they will fix the problem.

I will call for @Mert_NI to be aware of the problem and he might notice this today but otherwise I will monitor and call someone else next week when work hours starts again.