Maschine 2 software missing in Native access

deugsy
deugsy Member Posts: 3 Newcomer
in Maschine

Hello, after the register of the maschine mikro mk3 hardware, the maschine 2 software doesn't appear in Native access. I can't use the product. Could you help me please ?

Comments

  • MaikR
    MaikR Member Posts: 377 Guru

    Do you have Legacy software turned on in settings?

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/40637/maschine-2-software-missing-in-native-access

    maschine 2 software doesn't appear in Native access.

    After the register of the maschine mikro mk3 hardware

    If what you have registered is a new Maschine then possibly depending on time of purchase what you might get could be Maschine 3 (not sure about that). But if it were a new purchase then Quote Jeremy_NI : There's an issue with certain serials not being released with Maschine hardware that were bought through retailers.

    But first of all make sure that your operating system is supported:

    https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

    If your OS is supported but still no Maschine 3 or supplements in Native Access then please get in touch with our support here:

  • deugsy
    deugsy Member Posts: 3 Newcomer

    I have Legacy software turned on in Native Access. The maschine mikro mk3 is second handed and the seller did a transfer of the license to me. It worked and I registered the product but the maschine 2 is not present in my application list of Native Access. My OS is suported. Thank you for your concern

  • knonk
    knonk Member Posts: 11 Member

    If you've got the serial for the maschine 2 software, you can download/install the software manually — look up Legacy Installers Maschine 2. I was able to do that, but am waiting on support for the serial.

    My Maschine was a gift, purchased new from Amazon, not even used/second-hand.

    I received a glimmer of hope in this saga of a process, when after contacting support myself, being told they need a copy of the invoice from the person who gave me the Maschine as a gift, both of us contacting Amazon, the gift-giver contacting Amazon a second time and escalating to amazon product support, and then amazon utilizing a "contact vendor" option, I finally hear back from someone at NI on Friday morning. I responded to NI's request within an hour of receiving their message, and now it has been more than 2 days…

  • deugsy
    deugsy Member Posts: 3 Newcomer

    Thanks knonk, I will contact the seller to get the serial for the maschine 2 software if he kept it

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/200895#Comment_200895

    I responded to NI's request within an hour of receiving their message, and now it has been more than 2 days…

    N.I. support do not work weekends + there is a sale going on meaning that a response might be delayed even when work days. Also I don't know how much is holidays around New Year but N.I. support do not work on holidays either.

    https://community.native-instruments.com/discussion/comment/200875#Comment_200875

    Check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if the Maschine 2 were indeed added to your account , if it is on account but does not appear in Native Access then try resetting the Native Access XML file ,look at section 8 here : My Product is Missing in Native Access , and if that still does not work then contact N.I. Native Access and Installation Support .

    If on the other hand the Maschine 2 software were not added to account then contact N.I. Account Support they can either add the product to account or tell you why they can/will not if for some reason the HW registration does not qualify for the software.

    In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • knonk
    knonk Member Posts: 11 Member

    I just heard back from support 10 minutes ago, and the serial(s) were added to my account. It has been a journey, but it's finally done. I'm glad it didn't result in me having to return the gift/hardware. It was a close call, though.

Back To Top

Categories