Cancelling an unfulfilled order? No product in Kontakt.

https://community.native-instruments.com/discussion/comment/200238#Comment_200238

Isla

Enjoy your holiday season as well. Let us know how this shakes down

https://community.native-instruments.com/discussion/comment/200239#Comment_200239

Will do, thank you for your time.

https://community.native-instruments.com/discussion/comment/200230#Comment_200230

Then, I created a new account and filled out my Billing Address. Still following?

There, easy. Except, they didn't add the thing to my account. Oops.

Sorry , I am a Moderator . not a N.I. employee and I can only work with the information that I already have and your check out experience is new to me.

Rather than assuming then did you check the MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if Claire is listed as either Not registered or as Registered Products ?

If it lists as registered but does not show in Native Access then try resetting the Native Access XML file ,look at section 8 here : My Product is Missing in Native Access

If the product lists as Not registered then use the serial in Native Access add Serial function.

If Claire can not be found on the page at all then only support can help you.

https://community.native-instruments.com/discussion/comment/200242#Comment_200242

No worries, I understand. We went through this whole dance with Vocal and it's as empty as it's ever been. Well, I did add Kontakt Start so now there's at least something there lol

I really appreciate all the suggestions, but I'm kinda over-party with NI at this point. I'll just let the banks sort this one out on their own. As always, thank you for your time and have happy holidays!

https://community.native-instruments.com/discussion/comment/200247#Comment_200247

Thank you , and sorry I were not able to assist better. And of course then best wishes for your holidays also.

PK The DJ

Going by the pics posted earlier, there's far more than just Kontakt 8 Player showing in Native Access, so the whole "having to create an account when buying Claire" thing doesn't make sense. If that was the case, the only thing there would be Kontakt 8 Player (and Claire).

IMO there was already an account, which is the one being logged into with Native Access, and the creation (of another account presumably) during the purchase of Claire was not necessary.

https://community.native-instruments.com/discussion/comment/200294#Comment_200294

100% agreed.

Whatever acct to OP used to show us that screencap - should be the one used to shop the store

Apparently then Komplete Start were possibly added later , though of course I can not tell what it were added , quote : "Well, I did add Kontakt Start so now there's at least something there lol"

@PK The DJ @Vocalpoint @PoorFellow , guys. You are beating a dead horse then bringing it back to beat it again.

Even if I had (I didn’t) a gajillion accounts before buying the VST, I created a new one for that purchase. Even if there were other accounts, it shouldn’t matter. A new one was created and the purchase was tied to it.

The fact that no one seems to accept that an automated system messed up is quite worrying, albeit understandable to a certain degree. Like I said, I washed my hands off this and will let the powers that be sort this out on their own.

"Even if I had (I didn’t) a gajillion accounts before buying the VST, I created a new one for that purchase. Even if there were other accounts, it shouldn’t matter. A new one was created and the purchase was tied to it."

This is very clear. The question is - why would you do that?

This is the crux of your issue and the reason for it. Respectfully - it does not make a lot of sense.

https://community.native-instruments.com/discussion/comment/200396#Comment_200396

Because I never had an account with NI before? You guys are assuming that there’re a bunch of accounts that I forgot about on my system. I only visited NI maybe two times:

When I was curious about Noire and visited the site to read the spec sheet. Found out it didn’t have una corda support so I dipped.
When I stumbled upon their Claire ad on YouTube and ran over to buy it.

Literally all there is to it.

https://community.native-instruments.com/discussion/comment/200394#Comment_200394

https://community.native-instruments.com/discussion/comment/200398#Comment_200398

You guys are assuming

Actually you got it wrong with respect to what I wrote , I were not responding to you but to the others here , and commenting that you might indeed have added the Komplete Start to your new account though of course couldn't say for sure when it were added.

So really no need to add me here.

https://community.native-instruments.com/discussion/comment/200416#Comment_200416

My apologies for the confusion.

PK The DJ

@Isla if you did not have an account before you purchased Claire and downloaded Komplete 8 Player, where did all the other products come from?

The picture of Native Access you posted shows Analog Dreams, Ethereal Earth, Guitar Rig 7 Player, Hypha, Irish Harp, Jacob Collier Audience Choir, Kontakt Factory Selection 2, Ozone 11 Equalizer, Raum, Replika, Supercharger, Trash Lite, Vinyl, Yangqin, Controller Editor, Kontakt 6 Player, Kontakt 7 Player, Reaktor 6 Player and more - all associated with your account (an account).

Apparently that's the contents of Komplete Start, yet you claim to not even know what Komplete Start is! You must have downloaded Komplete Start at some point - either in the new account or an old one - or it wouldn't be there.

OK if we accept that you've download Komplete Start, why are those products not showing under My Products, Serials and Downloads (if that's the same account)?