How can I get a transfer ID without the previous owner

Swannti
Swannti Member Posts: 13 Member
in Maschine

The previous owner won't respond, I bought a Maschine MK3. Is there a way to access the software by having customer service give me the transfer ID?

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Best Answer

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert
    edited December 2024 Answer ✓

    NI won't supply a transfer ID but they can register your second hand Maschine (and needed software licence) in your account. You'll have to contact NI support for that. You will need a proof of purchase and a picture of the serial number on your hardware in this process:

    Log in with your account on Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

    1 Do you need help with the activation or installation of a product? This question is required.* → No

    2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

    3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

    4 OK. Are you a buyer or seller?This question is required.* → Buyer

    5 Have you received a License Transfer Token?This question is required.* → No

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

    Because of holiday sales and holiday season (and therefore employees on vacation) you'll have to expect longer response times. You'll maybe won't get a response before the new year starts.

    https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

    Another option would be to buy Maschine software but that costs 69€: https://www.native-instruments.com/de/products/maschine/maschine-accessories/maschine-3/

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 920 Expert
    edited December 2024 Answer ✓

    NI won't supply a transfer ID but they can register your second hand Maschine (and needed software licence) in your account. You'll have to contact NI support for that. You will need a proof of purchase and a picture of the serial number on your hardware in this process:

    Log in with your account on Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

    1 Do you need help with the activation or installation of a product? This question is required.* → No

    2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

    3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

    4 OK. Are you a buyer or seller?This question is required.* → Buyer

    5 Have you received a License Transfer Token?This question is required.* → No

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

    Because of holiday sales and holiday season (and therefore employees on vacation) you'll have to expect longer response times. You'll maybe won't get a response before the new year starts.

    https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

    Another option would be to buy Maschine software but that costs 69€: https://www.native-instruments.com/de/products/maschine/maschine-accessories/maschine-3/

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